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Manager, Process Excellence

2 months ago

Lakeland, United States WELLDYNE Full time
Job DescriptionJob Description

Summary

As the Manager of Process Excellence, you will play a pivotal role in overseeing and executing process improvement initiatives within the organization. You will lead a team of analysts, guide project execution, and work closely with cross-functional teams to ensure the highest quality of service for our clients and their members. Your role will be integral in driving efficiency and operational excellence. Hybrid role out of the Lakeland office.

Essential Duties and Responsibilities

  • Will lead, mentor, and develop a team of Process Excellence Analysts, ensuring their professional growth and success
  • Identify, assess, and prioritize areas for process improvement, collaborating with cross-functional teams to develop and implement enhancements
  • Oversee the planning, execution, and monitoring of process improvement projects, ensuring they are completed on time, within budget, and aligned with established goals
  • Utilize data analytics to identify key performance indicators, track project progress, and provide insights for driving improvements
  • Foster a culture of continuous improvement within the organization, championing best practices and promoting effective change management principles
  • Collaborate with department heads, clients, and other stakeholders to ensure that operational improvements meet their needs and expectations
  • Ensure that all operational improvements adhere to regulatory requirements and maintain the highest quality standards
  • Provide regular reports to senior management and stakeholders, summarizing the impact of process improvement initiatives on key performance metrics
  • Place a strong emphasis on understanding and meeting customer needs. Ensures that operational departments align their processes with customer requirements, regulatory requirements and quality expectations

Education and Experience

  • Bachelor's degree in business, operations management, engineering, or a related field.
  • Minimum 5 years of experience in process improvement and operational excellence, specifically within a high SKU diversity, high output, quality-controlled environment. Pharmacy experience a plus
  • Proven record of success in leading process improvement or Process Excellence teams
  • Strong background in project management, lean methodologies, and continuous improvement principles.
  • PBM experience a plus

Knowledge, Skills, and Abilities

  • Exceptional leadership and interpersonal skills, with the ability to inspire and lead a high-performing team
  • Excellent problem-solving and analytical abilities
  • Proficient with Microsoft Office tools
  • Project management experience
  • Strong communication and presentation skills
  • Demonstrated ability to manage change and drive a culture of operational excellence

WellDyne Can Offer You

  • Medical, Dental and Vision Benefits
  • Medical Savings Account Options with Company match
  • 401K after 90 days of employment
  • Employee Assistance Program
  • Life and Supplemental insurance
  • Educational Reimbursement
  • Paid Time Off

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard phone, fax machine, and copier. Position may require travel up to 25% of time.

EOE M/F/D/V