Member Acquisition Manager

2 weeks ago

New York, United States ISMG - Information Security Media Group Full time
Job DescriptionJob Description

About Us
Collaboration, Intelligence, and Leadership

CyberEdBoard is the premier member’s-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking & knowledge-sharing, executive-level education, & professional growth. 

Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create & exchange member-exclusive resources, obtain accredited education & content, contribute in the executive mentor marketplace, & seamlessly connect with senior security peers & experts around the world.

The Opportunity
The Member Acquisition Manager will be a key part of CyberEdBoard’s engagement and distribution team. This role will be responsible for membership recruitment, adding to our existing network of 1,500 of senior level information security and risk practitioners throughout the globe. Responsibilities also include development of a strong and diverse membership community, member satisfaction, and member retention.

Responsibilities

  • Recruit new members while retaining existing members.
  • Identify, develop, and promote programs and initiatives to attract and retain members.
  • Developing marketing campaign plans for target audiences, informed by analysis, for key initiatives.
  • Conduct a variety of outreach activities to attract, recruit and retain new members to achieve designated membership growth targets.
  • Initiate annual reviews with members to ensure CyberEdBoard provides customized value.
  • Deliver high level customer service and elevated member experience through communication by call, email, or other means to set expectations and build meaningful relationships.
  • Ensure all membership applications are processed in a timely manner and with utmost confidentiality.
  • Work with the full Membership, Marketing, and Communications team (MMC) to establish annual goals and metrics to evaluate membership community engagement.

Requirements

  • Bachelor’s Degree or higher in PR, Communication, Marketing, or other related areas.
  • Minimum of 2-3 years of experience in membership or community management/development.
  • Experience working with CISOs or other C-Level executives.
  • Must possess a strong understanding of the cybersecurity industry and technology (B2B experience is preferred).
  • Prior experience within events.
  • Meticulous attention to detail & strong organization skills. 
  • Strong understanding of Excel, Projects, PowerPoint.
  • Experience in quantitative and qualitative research methods, including survey creation.
  • Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask and tackle tight deadlines.
  • Ability to project manage/prioritize multiple projects simultaneously.
  • Excellent customer service skills.
  • Must be an independent thinker with a solution oriented mindset.

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