Chief Development Officer

SUMMARY

Responsible for oversite of Planning, Service Development, Grants Management, Project Development/Project Management, Facilities, Engineering/Construction, and Information Technology. Responsible for overseeing the agency's IT needs, including managing and implementing technology to support the organization’s goals. The Chief Development Officer (CDO) reports to the COS/CEO and, in concert with the Board of Directors, external stakeholders, and the Senior Leadership Team, develops, guides, and executes the Agency’s strategic plans and direction. Meets regularly with CEO, COS, CFAO, COO, and other senior leadership staff to develop and advance overall organizational strategy and policy. Along with this senior leadership team, other key staff and the Board of Directors help to establish long and short-term strategic goals and objectives for the Agency.

Assesses the current and projected environment for GRTC services/projects and advises direction appropriately.

SUPERVISORY RESPONSIBILITIES

• Supervises Development Functions/Departments
  • Departments overseen by the CDO include Planning and Grants Management; Service Development, Project Development/Management, Facilities, Engineering/Construction, and Information Systems and Technology; and Service Development, including TDM/Vanpool/MicroTransit Development.
  • Oversees any related externally contracted functions associated with these functions.
  • Assures that each job's duties, responsibilities, authority, and/or contracted function are clearly defined, effective, and communicated to incumbents/contractors.
  • Assures that qualified personnel are selected, and that on-the-job training and workforce development programs are conducted and effective.
  • Develops backup and succession plans for management and other key personnel.
  • Provide prompt and objective mentoring and counseling to direct reports as necessary.

• Assures that positive employee relations are maintained at all levels of the organization.
• Ensures the company’s management principles, policies, and programs are communicated internally and consistently implemented and applied.
• Aggregates work product and progress of various reports and departments to provide status reports to senior management, the Board, the community, and other stakeholders.

• Oversees Information Technology Resource Management Activities
  • Working with upper-level IT staff to develop and implement department goals.
  • Staying abreast of emerging technologies that can improve IT department performance and increase company productivity.
  • Creating and implementing IT policies, protocols, and standards.
  • Working with upper management and senior IT staff to develop the IT department budget.
  • Ensuring that IT department strategies and processes appropriately support company-wide goals.
  • Overseeing contract negotiations with IT vendors, contractors, and service providers.
  • Communicating with other executives regarding new IT project costs, value, and risk potential.
• Directs Facilities Maintenance Functions
  • Develops plans, budgets, and projects to ensure that all GRTC facilities are maintained in a state of good repair.
  • Oversees custodial and buildings and grounds maintenance functions by directly employed and contracted staff.
  • Assures that all facilities are maintained to project a positive image for GRTC based on the appearance and reliability of buildings and building systems.
  • Oversees any related externally contracted functions associated with these functions.
  • Identifies and develops facility upgrade and renovation projects through established transit asset management and capital investment plans.
  • Works closely with associated user departments (i.e., Operations, Safety, Security, etc.) in developing comprehensive facilities management plans).
• Leads Development Activities
  • Directs the development and monitoring of strategic, service development, and capital investment plans; and coordinates reporting to the COS/CEO, Board of Directors, and community.

• • Correlates broad organizational and departmental goals to strategies and initiatives designed to achieve those goals and adjusts accordingly to changing conditions.
  • Identifies and exploits opportunities for innovation in service design and product delivery.
  • Assesses markets and opportunities for ridership growth.
  • Actively pursue partnerships with outside entities.
  • Actively engages various communities, stakeholder groups, and customers in planning and design of Authority initiatives and communicates findings to the organization.
  • Participates actively in community activities/represents the organization to external stakeholders.
• Manages Development Activities
  • Supervises coordination between various agencies: CVTA, TPO, Local Jurisdictions, DRPT, FTA, VDOT, and others.
  • Oversees project budgets and tracks procurement processes for special projects.
  • Ensures that project schedules and budgets are met.
  • Advances collaborative projects with related entities to enhance the infrastructure around transit service, stops, and stations, such as enhanced pedestrian connections, upgraded stops and shelters, improved crossings, transit priority measures, etc.
• Participates in Annual Budget and Strategic Planning Process
  • Develops and updates overall Capital Spending Plan, with input from all other departments.
  • Makes recommendations for the departmental budget.
  • Monitors financial data to ensure the department stays within budget, including Payroll, Project Costs, Training, and Special Events.
• Collaboratively coordinates with other senior staff and departments in establishing and carrying out responsibilities.
• Perform other tasks as assigned by management.

QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversees project budgets and tracks procurement processes for special projects.
• Ensures that project schedules and budgets are met.
• Advances collaborative projects with related entities to enhance the infrastructure around transit service, stops, and stations, such as enhanced pedestrian connections, upgraded stops and shelters, improved crossings, transit priority measures, etc.
• Develops and updates overall Capital Spending Plan, with input from all other departments.
• Makes recommendations for the departmental budget.
• Collaboratively coordinates with other senior staff and departments in establishing and carrying out responsibilities.
• Along with this senior leadership team, other key staff, and the Board of Directors; helps to establish long and short-term strategic goals and objectives for the Agency.
• Assesses the current and projected environment for GRTC services/projects and advises direction appropriately.

Required Knowledge, Skills, and Abilities Essential to Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Serves as a member of the Senior Leadership Team
• Excellent communication and problem-solving skills required
• Ability to provide vision, direction, and leadership
• Ability to lead management and administrative staff
• Ability to lead management and administrative staff
• Exceptional interpersonal and communications skills
• Political acumen/situational awareness to appropriately balance objective, data-based decision-making with community concerns and considerations
• Ability to work with little supervision
• Experience in encouraging effective working relationships with all levels of employees.
• Analytical/problem-solving skills
• Negotiation experience/skills
• Strong oral presentation skills
• Excellent writing skills
• Ability to maintain confidentiality
• Respond to emergencies (work early/staying late due to bad weather)
• Meet required deadlines/work under stressful situations
• Experience with oversight of contracted consultants

Education and/or Experience: Any combination of education, training, and/or experience

• Bachelor's degree in business administration, planning, engineering, public administration, transportation, or related field; Master’s degree preferred.
• Minimum of five (5) years of senior management experience in a similar transportation, governmental, or private sector entity, with oversight responsibility for strategic planning, marketing, or capital projects and demonstrated proficiency in public engagement.