Field Services Supervisor-Critical Power

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary
The Field Services Supervisor is responsible for the overall management and execution of projects on behalf of the customer throughout the project life cycle and is the principal point of contact for the customer with respect to the project. The PM is charged with supporting the sales, operations, and service teams during the entire project to ensure a seamless transition from quotation through commissioning and acceptance by the customer. The PM will have the discipline to create clear and achievable cost, quality, and schedule objectives and follow these objectives through to successful completion. The Project will also provide technical leadership to the sales & service teams. The PM must be capable of self-managing and directing a team on awarded projects for facility improvements, including working knowledge of critical power UPS, generators, HVAC systems, fire suppression, and switchgear batteries and power electronics (including DC plants, rectification, UPS, charger, etc.) and the associated component selection, system design & installation.

Key Job Responsibilities:

• Review and assess project drawings and supplemental documentation to determine the project’s scope.
• Consult with engineering and project management teams to ensure that the project design is accurate before the work and bid process commences.
• Must be technically astute and capable of deep dive conversations around facilities, power systems, environmental systems, fire suppression, and other telecommunication facility topics.
• Schedule and Visit Project Sites and Pre-Bid/Bid Openings.
• Act as the main point of communication between the field and the office.
• Review Equipment Mobilization - subcontractor budgeting & bid with customer Project Manager.
• Review Scope of Work and scheduling with PM Team.
• Communicate with customers, project managers and general contractors regarding the Project’s scope. Provide answers to any concerns and build relationships that will endure beyond the current job.
• Identify, request, and follow up on required information from customers, engineers, and subcontractors.
• Daily coordination with Field Supervision and perform Daily Report uploads. Supporting material deliveries and subcontractor mobilizations.
• Required to be on-site in support of Project and act as escort and GC for Project duration. (Long projects will be scheduled and assigned accordingly with other team members as needed).
• Review initial change order requests and review/negotiate change orders with PM Team and Customers.
• Work with accounting on job cost estimates and financials.
• Complete and drive project close-out documents, and submission to customers.
• Develop and maintain customer relationships.
• Develop and maintain subcontractor and supplier relationships and capabilities.
• Must have working knowledge/experience with Procore or other PM tools along with Microsoft Office (Word, Excel, PowerPoint, Project, and others)
• Other work as assigned by leadership.

Key Performance Measurements:

• Project revenue, expense, and gross profit vs budget
• Schedule attainment vs forecast/plan
• Safety Ratings (TRIR, etc.)
• BOM and SOW Accuracy

High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.

· Must be able to pass a background check and obtain an TWIC card

· Must be able to pass a drug test, our technicians are subject to random drug testing through our testing facility DISA

· Working knowledge of basic AC and DC electrical/electronic theory.

· Troubleshooting and repair of single-phase UPS systems is a plus.

· Strong communication, problem solving, and analytical skills.

· Ability to organize his/her own work and work independently, with limited supervision.

· Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

· Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

· Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

· Ability to work collaboratively with other departments toward the greater good of the organization.

· Ability to adapt to a fast-changing environment.

· Experience in telecommunications, or Uninterruptible Power Systems is required.

· Must have a minimum of 10 years’ experience in a related field.

· Traveling is extensive, up to 80% of the time.

· Must have schedule flexibility, as services may be performed during the evening or weekend.

· A valid driver’s license.

· Willingness to work overtime.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.