Customer Account Coordinator

4 weeks ago

Stow, United States Lightserve Full time
Job DescriptionJob DescriptionSalary: $38K to $45K

JOB TITLE: Customer Account Coordinator

DEPARTMENT: Operations

SUPERVISOR: Managed Services Division Manager


SUMMARY:


The Customer Account Coordinator develops, coordinates, and implements scopes of work for assigned client programs. This position is responsible for understanding and adhering to program requirements and exceeds customer expectations through efficient communication, time management, and program knowledge. The Customer Account Coordinator exemplifies superior quality control via thorough contractor and vendor communication along with continuous monitoring of profitability levels. This position must conform to all corporate policies and procedures, uphold ethical standards, and exemplify corporate values, with an emphasis on integrity and service.


DUTIES AND RESPONSIBILITIES:


  • Provides exceptional customer service by being reliable, responsive, and efficient.
  • Communicates in a professional manner with vendors and customers in a high-call volume environment.
  • Ensures client documents including client profile manuals are complete, current, and stored appropriately.
  • Identifies resources needed to implement a work order with a timely and cost-efficient approach.
  • Creates and executes work orders with appropriate revisions to meet changing needs and requirements.
  • Manages daily workflow and enforces service quality while adhering to the company’s standard operation procedures.
  • Works proficiently within ARC; maintaining proper job notes for effective inter-departmental communication.
  • Assists in continuous development and maintenance of a high quality, cost-effective contractor network.
  • Possesses a clear understanding of the client program, pricing model, and billing procedures.
  • Additional job duties/responsibilities as assigned by management.


QUALIFICATIONS AND SKILLS:


Required Qualifications:

  • Experience with telephone communications in a customer service-based environment.
  • Ability to troubleshoot and resolve client specific problems.
  • Ability to maintain a professional presence with all vendors, customers, colleagues, and management.
  • Customer service focus with the ability to respond to requests in a timely manner.
  • Ability to work in a fast pace environment with several competing priorities.
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
  • Outstanding communication and presentation skills (verbal and written).
  • Proficient in Microsoft Office Suite.


Preferred Qualifications:

  • Associates or bachelor’s degree from an accredited university or college.
  • Commercial and/or Industrial lighting experience.


COMPANY BENEFITS:


  • Company paid medical and dental premiums for employees on our base plan.
  • Paid parental leave.
  • Access to vision and other ancillary benefits.
  • 401(K) including company match after one year.
  • Company paid long-term disability and life insurance.
  • Paid time off plus 10 company paid holidays.
  • Current hybrid work schedule after successful on-boarding period - (3) days in office and (2) days remote.


WORK ENVIRONMENT:


  • Office, cubicle, or workstation.


AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply


Lightserve Corporation is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may by required from day-to-day.

  • Customer Account Coordinator

    2 weeks ago

    Stow, United States Lightserve Full time

    Job DescriptionJob DescriptionSalary: $38K to $45KJOB TITLE: Customer Account CoordinatorDEPARTMENT: OperationsSUPERVISOR: Managed Services Division ManagerSUMMARY:The Customer Account Coordinator develops, coordinates, and implements scopes of work for assigned client programs. This position is responsible for understanding and adhering to program...

  • Export Coordinator

    7 days ago

    Stow, United States Struktol Company of America Full time

    Job DescriptionJob Description POSITION SUMMARY:The export coordinator Supports export operations, including shipment logistics, documentation, and customer service.ESSENTIAL RESPONSIBILITIESTypical responsibilities are, but not limited to:Serve as the point of contact for all customer questions including product availability, pricing, shipment status, and...

  • Global Strategic Account Director

    3 weeks ago

    Stow, United States Danaher Corporation Full time

    Must have a natural executive presence with prior senior-level experience in Life Science or a similar industry A creative and visionary mindset with demonstrated leadership ability to implement overall customer strategy and drive growth Ability to negotiate with senior leaders across the business and influences the opinions of others within Cytiva and...

  • Sales Coordinator

    3 weeks ago

    Stow, United States Schumacher Homes Full time

    Job Type Full-timeDescription SCHUMACHER HOMES AWARDED TOP WORKPLACE 2021 36 HOUR FLEXIBLE WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a flexible work schedule to enhance work/life balance.We are an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate...

  • Sales Coordinator

    2 weeks ago

    Stow, United States Schumacher Homes Full time

    Job Type Full-timeDescription SCHUMACHER HOMES AWARDED TOP WORKPLACE 2021 36 HOUR FLEXIBLE WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a flexible work schedule to enhance work/life balance.We are an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate...

  • Accountant

    4 weeks ago

    Stow, United States BH Solutions Group Full time

    Accountant Akron, OH BH Solutions Group is an Executive Recruiting and Consulting firm located in Akron, OH Currently seeking an Accountant who will be responsible for analyzing business performance and market conditions to create forecasts, and helping Leadership make tactical and strategic decisions by providing periodic reports and analysis for...

  • Accountant

    4 weeks ago

    Stow, United States BH Solutions Group Full time

    Accountant Akron, OH BH Solutions Group is an Executive Recruiting and Consulting firm located in Akron, OH Currently seeking an Accountant who will be responsible for analyzing business performance and market conditions to create forecasts, and helping Leadership make tactical and strategic decisions by providing periodic reports and analysis for...

  • Sales Coordinator

    3 weeks ago

    Stow, United States Schumacher Homes Full time

    Job Type Full-time Description SCHUMACHER HOMES AWARDED TOP WORKPLACE 202136 HOUR FLEXIBLE WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a flexible work schedule to enhance work/life balance. We are an award-winning company which strives to be the best on your lot custom homebuilder providing the...

  • Sales Coordinator

    3 days ago

    Stow, United States CareerBuilder Full time

    Job Type Full-time Description SCHUMACHER HOMES AWARDED TOP WORKPLACE 2021 36 HOUR FLEXIBLE WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a flexible work schedule to enhance work/life balance. We are an award-winning company which strives to be the best on your lot custom homebuilder providing the...

  • Sales Coordinator

    1 week ago

    Stow, United States Schumacher Homes Full time

    Job Type Full-time Description SCHUMACHER HOMES AWARDED TOP WORKPLACE 202136 HOUR FLEXIBLE WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a flexible work schedule to enhance work/life balance. We are an award-winning company which strives to be the best on your lot custom homebuilder providing the...

  • Accountant

    3 weeks ago

    Stow, United States Struktol Company of America Full time

    Job DescriptionJob DescriptionThe accountant role is responsible for analyzing business performance and market conditions to create forecasts, and helping Leadership make tactical and strategic decisions by providing periodic reports and analysis for individual businesses and intercompany billing. This position also includes facilitating preparation, review...

  • Accountant

    3 weeks ago

    Stow, United States Struktol Company of America Full time

    Job DescriptionJob DescriptionThe accountant role is responsible for analyzing business performance and market conditions to create forecasts, and helping Leadership make tactical and strategic decisions by providing periodic reports and analysis for individual businesses and intercompany billing. This position also includes facilitating preparation, review...

  • Accountant

    2 months ago

    Stow, United States Struktol Company of America Full time

    Job DescriptionJob DescriptionThe accountant role is responsible for analyzing business performance and market conditions to create forecasts, and helping Leadership make tactical and strategic decisions by providing periodic reports and analysis for individual businesses and intercompany billing. This position also includes facilitating preparation, review...

  • Accountant

    2 weeks ago

    Stow, United States Struktol Company of America Full time

    Job DescriptionJob DescriptionThe accountant role is responsible for analyzing business performance and market conditions to create forecasts, and helping Leadership make tactical and strategic decisions by providing periodic reports and analysis for individual businesses and intercompany billing. This position also includes facilitating preparation, review...

  • Payroll Coordinator

    3 weeks ago

    Stow, United States Acrt, Inc. Full time

    We empower the best people to help sustain our world. 100% employee-owned. Independence guaranteed. Company: ACRT Services, Inc. About The Team ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized...

  • Payroll Coordinator

    1 week ago

    Stow, United States Acrt, Inc. Full time

    We empower the best people to help sustain our world. 100% employee-owned. Independence guaranteed. Company: ACRT Services, Inc. About The Team ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized...

  • Customer Service Representative

    4 weeks ago

    Stow, United States PrideStaff Full time

    Job DescriptionJob DescriptionCustomer Service Representative - HYBRIDPay: $17.00 per hourShift: 10:00 AM – 6:30 PMOff Site Monday and Friday, In office Tuesday, Wednesday and ThursdayKey ResponsibilitiesAnswer calls and assist with questions from franchise distributors.Assist franchise owners with automotive tool selection, toolbox selection,...

  • Customer Service Representative

    2 weeks ago

    Stow, United States PrideStaff Full time

    Job DescriptionJob DescriptionCustomer Service Representative - HYBRIDPay: $17.00 per hourShift: 10:00 AM – 6:30 PMOff Site Monday and Friday, In office Tuesday, Wednesday and ThursdayKey ResponsibilitiesAnswer calls and assist with questions from franchise distributors.Assist franchise owners with automotive tool selection, toolbox selection,...

  • Human Resources Coordinator

    2 weeks ago

    Stow, United States ACRT Full time

    ACRT Services, Inc. About The Team ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, environmental services and consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At...

  • Human Resources Coordinator

    3 weeks ago

    Stow, United States ACRT Full time

    ACRT Services, Inc. About The Team ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, environmental services and consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At...