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Resident Manager Self Storage Position

2 months ago

Kissimmee, United States SELF STORAGE MANAGEMENT OF MID-FLORIDA, LLC. Full time $15 - $18
Job DescriptionJob Description

Ready to be Personal? We're looking an individual that works well with others. If you are self-motivated, outgoing, and have a passion for helping people, we want to hear from you

We are Personal Mini Storage, a self storage management company that started in 1982 as a single location in Orlando. We now provide 3,000,000+ rentable square feet of storage and RV/boat space across 43 Central Florida locations and continue to grow in the area. Come grow with us

We're looking for a Self Storage Residential Individual that shows up fully each day to join our team

As Residential Manager, you'll have responsibilities of managing a high performing self storage facility in the Kissimmee Area.

Perks and benefits:

Competitive pay and benefits package (Receive a full breakdown of our compensation package by email once you apply)

  • 2/2 Apartment, Electricity, Water and Trash
  • Compensation $13.50 - 14.50/hr base pay
  • Dental, Health and Vision Insurance
  • 50K Life Insurance
  • 401(k) with company matching contributions
  • Paid time off. Paid holidays off. Never work on a Sunday
  • Opportunity for advancement and team leader positions.

Here's how you'd make an impact and be successful:

  • A Store Manager manages the day to day operations of a storage facility and provides a personal experience and excellent customer service to customers. Customer service is our #1 priority.
  • To help achieve facility goals, you'll utilize your strong sales and marketing abilities to rent storage units, U-Haul trucks, up-sell boxes and moving supplies, and increase brand awareness in the local community.
    • You'll learn how to use our self storage sales best practices to convert storage and truck rental prospects to customers.
    • You'll need to have a friendly, positive attitude and strong sales presence over the phone and in-person.
    • Create relationships with nearby area businesses and implement marketing strategies.
  • Moving can be very stressful for customers. Our job is to make it a bit easier for them by identifying our customer's needs, confidently create a PERSONALized solution by asking the right questions (eg. Do they need storage + rental truck + boxes?) and deliver an exceptional experience.
  • Manage daily payment flow (cash, check, and credit card balances) and making timely, error-free bank deposits.
  • Maintaining a clean, professional appearance inside the office and outside on the facility property. Managers spend a sufficient amount of time outside ensuring the property is clean and 'customer-ready' by sweeping units/aisles, performing lock-checks on units, and performing other general maintenance tasks. (light duty / light lifting)
  • Maintaining low accounts receivables by performing collection calls to delinquent tenants over the phone, keeping up-to-date notes on accounts, and by sending email notices and SMS/text message reminders through our software.

Here's the passion and skills you'd both want to have:

  • Excellent verbal and communication skills are key as you are the face and front line of the business. "You" will be the reason many customers choice to store their belongings with us vs. the competition.
  • Outgoing, engaging personality that takes a proactive role when handling customer requests/issues and daily tasks such as: calling new leads to reserve units, managing daily unit inventory, and replying back to existing customers in a timely manner.
  • Strong, general computer skills and competency is needed to navigate Windows operating systems, internet browsers, and other applications. You'll learn how to efficiently navigate and operate various software platforms used by the company to perform daily operations tasks.
  • Past job experiences in a customer-focused position such as in retail, sales associate, self storage, hotel industry, restaurant, and other industries. A minimum of 2 years of experience in retail sales, retail store, management, sales associate of retail jobs, or in customer service roles.
  • Reliable transportation, valid driver's license, and willing to travel to other locations for staffing if needed.
  • The Store Manager position is a full time position, primarily working at one of our storage facilities in Kissimmee, FL. (Plus, you'll never have to work on a Sunday)

If you are passionate about connecting with people, have a knack for sales & marketing, embrace change, and are willing to learn new things--we want to hear from you Apply today

Work Schedule: Full-time -- Schedule can vary during the Monday - Saturday work week. Facility operating hours are from 8:00 AM - 5:00 PM. Monday-Friday and 8:00 AM - 3:00 PM Saturday.

Work Locations: Kissimmee, Florida

Prior Storage Experience: If you have experience working in the self storage industry at firms like Extra Space, Public Storage, iStorage, CubeSmart, Life Storage, and U-Haul, you will want to explore our opportunities. Team members have also come to us with experience from the car rental, hotel, tourism, and rent-own-furniture industries. Those with experience as a customer service representative, retail sales associate, property manager, retail sales management, business to business (B2B) and business to consumer (B2C) sales have enjoyed building their career with us.