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Overnight Custodian
4 months ago
- Employee discounts
- Opportunity for advancement
- Training & development
Who We Are:
At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
Characteristics that will make you a perfect match for our Overnight Custodian / Member Services Representative position:
You:
- A habitually active night owl Can work a 10:00pm 6:00am shift.
- Exhibit an energetic, positive and upbeat attitude.
- Attention to detail.
- Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
- Pride yourself on your work while being punctual, reliable, dependable and trustworthy.
- Strong work ethic, self-starter, independent thinker and problem solver.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect for everyone around you.
- Exhibit strong communications skills and have the ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands on training.
Overnight Custodian / Member Services Representative
The Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Please note this Planet Fitness facility is open 24/7 and therefore this position requires both Custodial and Member Services responsibilities and duties.
Daily Duties and Responsibilities
Custodial:
- Thoroughly clean and sanitize all restrooms and locker room areas
- Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc.
- Clean, organize, and restock locker maintenance rooms
- Thoroughly clean and sanitize fitness equipment and gym floor
- Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
- Thoroughly clean and sanitize the Black Card Spa equipment
- Including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.
- Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies
- Emptying all trash receptacles in the facility and disposing of trash.
- Dusting fans, walls, ceilings, ceiling tiles and signage.
- Stock all areas of the facility with proper supplies/paper products
- Proficiency in handling basic maintenance repairs.
- Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
- Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
- Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Ensure safety of members, team members and club property
- Ability to work the 3rd shift 10:00 pm to 6:00 am
- Custodial experience is preferred.
- Prefer some experience in a customer service environment.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Basic computer and Point of Sale proficiency.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Bilingual preferred but not required (English/Spanish)
- Continual standing and walking during eight-hour shift.
- Continual reaching with hands/fingers/arms during shift.
- Occasional climbing, balancing, twisting, kneeling and crouching in small areas during shift.
- Must be able to occasionally lift up to 75 pounds.
- Occasional moving and repositioning of heavy exercise equipment.
- Will occasionally encounter toxic chemicals during shifts.
- Awesome and fun work environment
- Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
- Employee discounts on Planet Fitness branded merchandise.
- Advancement Opportunities.
- Flexible Schedules.
