Overnight Custodian

7 months ago

Fort Collins, United States Planet Fitness Full time
Who We Are:
 At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations

Who You Are:
 All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

Characteristics that will make you a perfect match for our Overnight Custodian / Member Services Representative position:
You:
  • A habitually active “night owl” Can work a 10:00pm – 6:00am shift.
  • Exhibit an energetic, positive and upbeat attitude.
  • Attention to detail.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
  • Pride yourself on your work while being punctual, reliable, dependable and trustworthy.
  • Strong work ethic, self-starter, independent thinker and problem solver.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect for everyone around you.
  • Exhibit strong communications skills and have the ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands on training.
 Job Summary
Overnight Custodian / Member Services Representative The Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Please note this Planet Fitness facility is open 24/7 and therefore this position requires both Custodial and Member Services responsibilities and duties.
Daily Duties and Responsibilities Custodial:
  • Thoroughly clean and sanitize all restrooms and locker room areas
    • Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc. 
  • Clean, organize, and restock locker maintenance rooms
  • Thoroughly clean and sanitize fitness equipment and gym floor
    • Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
  • Thoroughly clean and sanitize the Black Card Spa equipment
    • Including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.
  • Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies
  • Emptying all trash receptacles in the facility and disposing of trash. 
  • Dusting fans, walls, ceilings, ceiling tiles and signage.
  • Stock all areas of the facility with proper supplies/paper products
  • Proficiency in handling basic maintenance repairs.
  • Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
Member Service Representative:
  • Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
  • Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions. 
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Ensure safety of members, team members and club property 
About Your Qualifications/Requirements:
  • Ability to work the 3rd shift – 10:00 pm to 6:00 am
  • Custodial experience is preferred.
  • Prefer some experience in a customer service environment.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Basic computer and Point of Sale proficiency.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Bilingual preferred but not required (English/Spanish)
Physical Demands of the Overnight Custodian / Member Service Representative:
  • Continual standing and walking during eight-hour shift.
  • Continual reaching with hands/fingers/arms during shift.
  • Occasional climbing, balancing, twisting, kneeling and crouching in small areas during shift.
  • Must be able to occasionally lift up to 75 pounds.
  • Occasional moving and repositioning of heavy exercise equipment
  • Will occasionally encounter toxic chemicals during shifts

More Reasons to Join Our Team:
  • Awesome and fun work environment
  • Free Black Card membership while employed + a free Black Card membership for one family member living within the same household. 
  • Employee discounts on Planet Fitness branded merchandise.
  • Advancement Opportunities.
  • Flexible Schedules.
Health and Safety Requirements: Our members and our team members are our top priority Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.

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