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Customer Service Specialist

2 months ago

Houma, United States Richard's Kitchen Store Full time
Job DescriptionJob Description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity You’ll connect with new people, tackle tough problems, be a reliable and dependable source for these customers, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility and a positive work environment, and can’t wait to get started After 3-6 months of building relationships and achieving goals, the possibility for higher pay and/or commissions is possible. Set yourself up for success and earn people's trust and confidence and you will go far. 5 days a week 7-8 hours a day.

Compensation:

$15 - $18 hourly

Responsibilities:
  • Keep track of customer accounts and make updates with new account information as necessary
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Identify common customer issues and bring them to the attention of the team
Qualifications:
  • High school diploma, G.E.D. or equivalent
  • Experience working in a customer-oriented atmosphere
  • Display strong communication skills, active listening skills, and personal skills
About Company

Richard’s Kitchen Store is on a mission to build a core group of like-minded individuals who share common goals, have good work ethics, desire to be successful as a team and have fun in a professional setting. We have been around since 1977 and recently changed ownership to the 2nd generation in 2022. We are part of a national buying group with many national relationships with manufacturers and reps, fellow dealers, and a diverse clientele base. We provide solutions to our customer's needs when related to kitchen and galley operations. We have a large retail store, wholesale pricing, a service department, a delivery and installation team, and design consultants to consider ourselves a full-service dealer in the industry. We only want people who want to perform their best day in and day out.