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IT Service Technician

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Rochester, United States The Strong Full time
Job DescriptionJob DescriptionThe Strong’s technology team provides secure, dependable, and high-quality technology systems and services for museum staff, events, and facility rentals. As the primary point of contact for the IT Helpdesk, the IT service technician is responsible for installing, configuring, and maintaining museum software and hardware for end users while using excellent customer service and problem-solving techniques to identify, troubleshoot, and resolve issues over the phone and in person. This position initiates escalation procedures as applicable and follows through on all assigned incidents and requests.

Responsible for excellent quality service pertaining to:

  • Information Technology service and support
  • Ensuring all issues are fielded and resolved in a timely manner by being the first point of contact for the IT Helpdesk
  • Maintaining records/logs of repairs and fixes and maintenance schedule
  • Audio-visual service and support
  • Ensuring reliable function and delivery of AV services
  • Setup, teardown and support during all events with AV requirements
  • Setup of workstations with computer and necessary peripheral devices
  • Checking computer hardware to ensure functionality
  • Installing, configuring and troubleshooting appropriate software and functions according to specifications
  • Providing orientation and guidance to users on how to operate new software and computer equipment
  • Administration, fulfillment and reporting of printing consumables and computer/ network equipment

Minimum Qualifications:

  • Education or work experience sufficient to provide first-level technical support in a business environment. Associates degree or higher in Information Technology or Computer Science preferred.
  • Demonstrated knowledge and experience with various information technologies including hardware, software, operating systems and peripherals.
  • Ability to communicate effectively with staff members having varying levels of technical expertise. Must be able to serve as a technical trainer, assisting staff with cultivating technical skills.
  • Ability and desire to work in a team-oriented environment.
  • Must be a self-starter who can work well with people at all levels within the organization.
  • Must be willing and able to work weekend and evening hours as requested.
  • Excellent trouble-shooting and diagnostic skills.
  • Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to foster a cooperative work environment.
  • Ability and willingness to complete ladder and lift training supplied by The Strong.

Final candidate must consent to and successfully complete a pre-employment drug screen and background check as conditions of employment.