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Nurse Care Coordinator
2 months ago
Our Nurse Care Coordinators play a pivotal role in our mission to provide comprehensive and compassionate care to individuals facing serious illness. The responsibilities include facilitating referrals, assessing patients' needs, developing personalized care plans, and coordinating services to ensure holistic support. With a focus on dignity and respect, they advocate for patients and collaborate with interdisciplinary teams to optimize their well-being. By upholding our values of integrity, excellence, and community, they contribute to our commitment to enhancing the quality of life for those we serve.
EDUCATION AND QUALIFICATIONS:
- Currently licensed in the State of Florida as a Registered Nurse
- A minimum of two (2) years clinical experience working in and acute care setting; one year of home care and/or hospice experience preferred.
- Must maintain current Florida driver’s license
- Must maintain valid automobile insurance coverage
ESSENTIAL JOB RESPONSIBILITIES:
- Maintains professional and clinical knowledge of provider services. Acts as liaison between referral partners and agency to communicate information about new products, programs, and service delivery.
- Makes initial contact and physical, social and psychological and financial assessment of patients to determine appropriateness of hospice services.
- Meets with patients and families to discuss hospice services, individual needs/concerns, and manage expectations; obtains signed consent documents.
- Effectively communicates with patient, family, supervisor and physicians in facilitating a smooth admission.
- Initiates the patient’s plan of care and educates patients and families on the services offered by GHS.
- Successfully builds relationships with case managers, social workers, physicians etc.
- Works with referral partners to provide appropriate alternatives for patients who do not meet hospice criteria including patients with no funding source.
- Provides ongoing assessments of physical, psychological, social and spiritual needs of the patient/family unit and initiates appropriate intervention; documentation is accurate and returned to Intake Coordinators within 24 hours.
- Anticipates future needs of the patients and is pro-active in ordering appropriate DME and requesting nursing/CNA/Volunteer Services.
- May serve as a Hospital Liaison when requested
- Maintain a working familiarity with admission criteria, and any other pertinent Hospice issues. Interprets hospice policies and acts as resource for case managers, physicians, hospital and community for effective public relations and marketing of services.
- Works cooperatively with other Patient Access Team members to provide information about GHS services and other appropriate community resources to address the verbalized need for assistance.
- Initiates new patient medications, equipment, supplies and transportation upon admission as needed.
- Demonstrates clinical skills regarding case management and application of GHS policies and procedures such as: intravenous skills, pain management, symptom management, and patient/family relationships.
- Adheres to GHS clinical and general policies and procedures.
- Handles patient problems as related to unmet expectations for hospice.
- Effectively communicates with physicians who are non-supporters of organization’s hospice services.
- Conducts individual and group presentations on products and services in an informative, accurate, and professional manner. Responds to questions about products and services.
- Keeps agency informed of facility changes regarding bed capacity, staff changes, new facility programs and/or procedures.
- Educates the community regarding Hospice care, philosophy and concept through a case by case consultation with individuals in the community, educational in-services or seminars when requested.
- Possess the ability to multi-task and exhibits adaptability and flexibility in maintaining compliance in correlation with GHS standards.
- Ensures all patient care and documentation of care is compliant with GHS standards, Florida State and Federal Regulations.
- Ensures professional standards of Hospice nursing practice are maintained.
- Serves as a professional resource to the community.
- Rotating holiday coverage as assigned, minimum of one holiday shift per year.
