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Customer Service Rep

3 months ago

Plano, United States Hide and Seek Recovery Full time
Job DescriptionJob DescriptionSalary: $16.00

The Customer Service Rep (CSR) is responsible for providing amazing customer service to our clients and customers. 


Responsibilities


  • Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through constant tracking
  • Handle issues in the best interest of both customer and company
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Build and maintain client/vendor relationships
  • Accurately process opens, holds and closes in multiple portals
  • Queue management
  • Complete projects as requested
  • Coordinate and schedule vehicle redemptions appointments 
  • Answering and Returning calls and emails
  • Handle condition reports
  • Create inventory lists of personal property
  • Data Entry
  • Handle Impounds & Voluntary assignments 


Requirements


  • Spanish Speaking is a plus
  • Are 18 years of age or older
  • Have reliable transportation
  • Are punctual and responsible
  • Are organized and driven to meet deadlines
  • Can remain professional and calm in high-stress situations
  • Have basic knowledge of Microsoft Excel
  • Have at least one (1) year of high-volume Call Center experience (100-200 calls per day)
  • Prior customer service experience preferred
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Able to handle complaints resulting from escalated calls
  • Pleasant, patient and friendly attitude
  • Strong decision-making skills
  • Ability to multitask and prioritize responsibilities in a fast-paced environment
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and occasional overtime when necessary
  • Possess a strong work ethic and team player mentality
  • Must be able to pass a criminal background check


The Pay:

  • Commensurate with Experience and Qualifications (Starting at $16)

The Bene’s: (Begin after 90 days of employment unless otherwise noted.)

  • 5 days paid Vacation (after 1 year of employment)
  • 5 days paid Sick leave 
  • 5 paid Holidays 
  • 3 days of paid Bereavement leave
  • Medical/Dental/Vision 
  • 401K + 10% Company Match (after 1 year of employment)
  • CARS Certification
  • Job training and advancement opportunities


Apply now to join an amazing team in a very fast-paced, challenging industry with a trend setting company.  Begin your new tomorrow, TODAY