Project Manager

3 weeks ago


Middletown, United States LingaTech Full time
Job DescriptionJob DescriptionContract Length: Ongoing
Location: Middletown, PA - local candidates only
On-site


The ideal Project Manager(s) will have a minimum of 15 years of expertise in leading both operational and transformational business and technological initiatives in the tolling industry or back-office operations for large high volume call centers. 

Qualifications:
  • Project Management Professional (PMP) Certification
  • Lean Six Sigma
  • Leading and delivering UX/UI/CX focused business transformation.
  • Delivering Natural language IVR to maximize self-service.
  • Strong understanding of ALPR and vehicle fingerprinting technologies and finding innovative solutions to streamline and automate license plate identification.
  • Delivering Data Migration for tolling back office.
  • Leading Back Office Toll Operations for high-volume contact centers 
  • Negotiating contracts for software and services
  • Experience in negotiating pricing, terms and conditions for an as a service offering.
Responsibilities:
  • Work end to end across all groups involved in the Unified Back Office System to drive innovation into the project. Lead a program to ensure Commission’s Intellectual Property is captured and processed.
  • Lead the UX/UI effort to enhance the user experience and interface for customer service representatives.
  • Manage advisory services, project management, and technical support for consolidated customer service operations under a unified back office.
  • Lead the rollout of Proponisi into the current Tolling Operation. Manage the migration and any upgrade of the Proponisi tool into the Unified Back Office System.
  • Task lead to ensure IT standards compliance for TransCore and other toll operations contracts.
  • Support the review and drive closure of third-party contracts.
  • Provide support to Business Analysts and Subject Matter Experts to backfill Tolling Operations staff as required.
  • Provide general toll operations support.

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