Food and Beverage Server

2 months ago


Albuquerque, United States Total Management Systems Full time
Job DescriptionJob Description

The Element by Westin at Volare’ is searching for Food & Beverage Servers Do you have infectious positivity, and can you provide outstanding service? Come join our vibrant team and let's create a memorable dining experience together

Role Overview: As a friendly and proactive Food & Beverage Server, you'll be the heart and soul of our food service outlet, ensuring our guests receive prompt attention, delectable dishes, and a memorable dining experience. Your exceptional customer service skills and caring demeanor will make all the difference in making our guests' day truly special.

Key Responsibilities:

• Greeting Superstar: Be the first and last smile our guests encounter, setting the tone for their enjoyable experience.

• Attentive Service: Provide prompt attention and personalized care, taking and delivering food orders with precision and speed.

• Menu Guru: Have a thorough knowledge of all food and beverage items, ensuring correct plate presentation and temperature controls.

• Calm under Pressure: Maintain your cool during busy times, making decisions that prioritize 100% guest satisfaction.

• Problem-Solving Whiz: Identify and resolve guest issues, assisting the manager when needed to ensure a seamless experience.

• Safety and Cleanliness Champion: Follow operational policies and procedures, ensuring the safety of guests and colleagues while maintaining a clean and organized workspace.

• Engaging Conversationalist: Interact with guests, engaging in friendly and pleasant communication, and fulfilling their needs with genuine care.

• Dress to Impress: Present yourself neatly in accordance with our dress code guidelines, donning our designated uniform and securing long hair with a hair tie or clip.

• Versatile Team Player: Be ready to perform various tasks within the hotel kitchen during each shift, adding versatility to your role.

Qualifications and Skills:

• People Person: A natural conversationalist who enjoys engaging with guests and making connections.

• Service Excellence: Prior experience in customer service or food service, with a passion for exceeding guest expectations.

• Quick Thinker: Stay composed during high-volume situations, ensuring every guest receives exceptional service.

• Observant Eye: Spot and correct any issues, maintaining the highest standards of presentation and service.

• Certified and Ready: Obtain a New Mexico alcohol server permit to excel in your role.

• Must be able to pass a background check.

Physical Requirements:

• On Your Feet: Be able to walk and stand throughout your shift, keeping the energy up.

• Light Lifting: Comfortably lift and carry 5-10lbs regularly and up to 25 pounds occasionally.

• Flexibility: Bend and kneel occasionally to attend to guests' needs.



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