Delivery Manager

6 days ago


O'Fallon, United States Cloudious LLC Full time
Job DescriptionJob DescriptionJob Type: ContractRate: $45 per hr on C2C

What are the top 3 skills required for this role?

  • Leadership and Management
  • Good experience and knowledge about ppt ( presentations)
  • Knowledge about Application support and Incident management

Job Description/ Responsibilities

Role and Responsibilities:

  • Lead the delivery of IT services, ensuring all projects are completed on time and within budget.
  • Oversee operations to ensure timely resolution of alerts/issues and minimize impact on business operations.
  • Provide guidance and support to team members, fostering a collaborative and productive work environment.
  • Coordinate with various stakeholders to ensure alignment of project goals and objectives.
  • Independently generate and prepare status reports (Weekly, Monthly & Quarterly) for the project.
  • Prepare reports (PPTs) and maintain project documentation, reports, and presentations.
  • Manage client relationships, ensuring high levels of customer satisfaction and addressing any concerns promptly.
  • Oversee customer specific knowledge repository SOP (Processes, Procedures) and ensure version control for historical processes.
  • Proactive in communication and ready to take responsibility and ownership.
  • Mentor the operations team for technical & process side.
  • Ensure delivery of the project from a time, cost and quality perspective.
  • Identify, initiate and implement & track CSI/ Automation and any service improvement plans.
  • Drive continuous improvement initiatives to enhance service delivery and operational performance.
  • Globally partner to deliver world class Application Monitoring Support for client programs, ensuring uninterrupted monitoring and support for all programs of Mastercard
  • Oversee and manage a team who provides Application monitoring support for application programs; with a focus on minimizing impact to Customers and internal users with Mean Time To Mitigate (MTTM) as primary Key Performance Indicator (KPI).
  • Regularly perform data analysis to determine application program performance and identify areas of improvement.
  • Oversee problem management within scope
  • Quarterly Audits on SOP and follow-ups with team for timely delivery; Timely Progress reporting to management.
  • Ensure availability and alignment of resources for efficient service delivery

Must have

  • Skills to do multitasking and prioritize day to day work.
  • Follow-ups on pending items should be done without reminders.
  • Driving new program on-boardings along with sharing Questionnaire set with L2 and then setup meeting with L2 for planning and tracking the progress of Transition.
  • Timely delivery, Quality and content of Weekly text, Monthly & Quarterly Reports
  • Active Participation in L1-L2 teams monthly governance calls, respond on calls when L2 teams ask questions and leads need support.

Good to Have:

  • Basic understanding of Unix or Linux
  • Knowledge of monitoring tools like Splunk & Dynatrace is desired.
  • Good to have - Hands on Experience on ITS tools Remedy/ServiceNow.

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