Senior Aquatics Director
2 months ago
Reports to: Associate/Executive Director Position Summary:
Under the direction of the Associate/Executive Director, the Senior Aquatics Director is to spearhead a transformative and captivating health and wellness experience, which covers the supervision and support of both an indoor pool, open all year round, and a seasonal outdoor pool. The Senior Aquatics Director must be a subject matter expert and innovator in the core programs of the Y including but not limited to: Lifeguarding and Training; Code Compliance and Safety; Pool Chemical and Mechanical Operations; Swimming Lessons, including Private and Semi Private Lessons; Family Swim Programs; and Competitive and Pre-competitive Swim Programs that reflect community needs and maintain the YMCA’s high standards of quality, safety, and caring. As a pivotal member of the Aquatics Cabinet, the Senior Aquatics Director actively contributes to shaping the overarching direction and strategy of the Aquatics portfolio, encompassing a diverse range of programs and offerings. The Senior Aquatics Director will also have Association responsibilities and will work with leadership and peers to drive the association vision for aquatics. These responsibilities are outlined in the Association Key Functions/Responsibilities below. Key Functions/Responsibilities The Senior Aquatics Director will ensure success in the following areas of responsibility to support a strong Y Experience:
- Performance Achievement – Responsibilities include hiring, coaching, and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts regular staff connections and evaluates performance in accordance with our Key Performance Indicators. Stays current in Aquatics related trends and develops a strategy to implement as appropriate.
- Member Service and Experience – Directs, trains, and supports staff to create a high-quality Y experience as evidenced by positive Net Promoter scores. Responds to all member concerns promptly and effectively solves problems that improve the Y experience. Ensures YMCA of Greater Boston’s standards of excellence around scheduling, cleanliness and safety are met. Communicates and elevates any safety concerns, facility, or equipment maintenance issues to appropriate team members.
- Compliance – Ensures accountability and compliance with all YMCA safety standards and best practices, and regulatory health and safety requirements in the aquatics facilities and ensures active participation and attendance in monthly in-service for both safety and instruction. Provides regular certification training for staff at the assigned Center(s) and provides coordination and training support to other Centers. Coordinates and documents in-service and certification training within cohort of Centers. Ensures that the aquatic environment is well maintained, safe and clean, following DPH guidelines and YMCA practices.
- Program Enrollment, Growth and Experience – Drives program enrollment and growth of all aquatic programs. Meet all revenue and enrollment targets. Develop, achieve or exceed annual, monthly, and weekly revenue and enrollment goals for programs.
- Program Development – Provide leadership for the implementation of all aquatic programs. Ensure all programs are high-quality and transformative as demonstrated by net-promoter scores and other experience metrics. Stays current on trend identification and implications as related to center aquatic operations.
- Fiscal Management – Develops an annual budget according to association instructions and ensures successful execution of the plan. Works with all direct reports to identify growth opportunities, forecasting monthly, and correcting financial deficiencies promptly.
- Marketing and Community Engagement – Represents and promotes Aquatics Programs and Membership in community events. Actively drives internal marketing efforts to promote health and wellness program growth and cross promotion of other program areas as assigned. Leads aquatics team to execute regular engagement events.
- Collaboration – Work in a collaborative manner with other departments and association leadership.
- Financial Development – Supports center fundraising campaign, engages staff and families to meet annual goals.
Association Responsibilities
- Staff Training – Will support onboarding for all full-time hourly staff. Leads job specific training for all aquatics staff.
- Program Operations – Will support quality standards and program development for aquatics cabinet and teams.
- Auditing – Supports in the creating auditing process and conducting regular audits of aquatics department standards and expectations.
- Risk Management – Leads Post Incident Reviews for all aquatics events. Major events will be conducted in partnership with the Risk Management team.
- Fiscal Management – Responsible for assisting aquatic teams in budgeting, providing budget guidance and best standards.
- Cabinet Leadership – Will support the aquatics cabinet in a leadership role, including projects and project groups as assigned. This includes the direction and implementation of the Aquatics Road Map.
- Bachelor’s degree from an accredited college or university.
- A minimum of five years of experience as an Aquatic Director.
- YMCA Lifeguarding certification. If Red Cross certified, the employee must obtain YMCA certification within six months of hire.
- CPR/AED, First Aid, and Emergency Oxygen
- The Senior Aquatics Director will be a Faculty in Y Swim Lessons (YSL) and Trainer in Y Lifeguarding (YLG) and a Certified Pool Operator (CPO).
- Must have a demonstrated record of accomplishment in the areas of Aquatics, program growth, YMCA Safety standards, DPH compliance, fiscal management, and staff development.
- Must have a thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishment of the YMCA goals, objectives, and mission in the community.
- Knowledge and experience of sales practices and overcoming objections.
- Strong interpersonal skills and the ability to work effectively as part of a team.
- Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
- Ability to learn quickly and adapt to changing environments.
- Experience in developing highly engaging group exercise classes and offerings.
- Knowledge of best practices related to group exercise and general health and wellness.
- Ability to effectively motivate a team.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to communicate with members and staff.
- The employee must occasionally lift and/or move up to 50 pounds.
- The noise level in the work environment is usually moderate.
- Some weekend and evening work is expected, with the flexibility needed to be available if needed for early mornings, evenings, weekends, and holidays.
Key ResponsibilitiesKey Functions/Responsibilities The Senior Aquatics Director will ensure success in the following areas of responsibility to support a strong Y Experience:
- Performance Achievement – Responsibilities include hiring, coaching, and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts regular staff connections and evaluates performance in accordance with our Key Performance Indicators. Stays current in Aquatics related trends and develops a strategy to implement as appropriate.
- Member Service and Experience – Directs, trains, and supports staff to create a high-quality Y experience as evidenced by positive Net Promoter scores. Responds to all member concerns promptly and effectively solves problems that improve the Y experience. Ensures YMCA of Greater Boston’s standards of excellence around scheduling, cleanliness and safety are met. Communicates and elevates any safety concerns, facility, or equipment maintenance issues to appropriate team members.
- Compliance – Ensures accountability and compliance with all YMCA safety standards and best practices, and regulatory health and safety requirements in the aquatics facilities and ensures active participation and attendance in monthly in-service for both safety and instruction. Provides regular certification training for staff at the assigned Center(s) and provides coordination and training support to other Centers. Coordinates and documents in-service and certification training within cohort of Centers. Ensures that the aquatic environment is well maintained, safe and clean, following DPH guidelines and YMCA practices.
- Program Enrollment, Growth and Experience – Drives program enrollment and growth of all aquatic programs. Meet all revenue and enrollment targets. Develop, achieve or exceed annual, monthly, and weekly revenue and enrollment goals for programs.
- Program Development – Provide leadership for the implementation of all aquatic programs. Ensure all programs are high-quality and transformative as demonstrated by net-promoter scores and other experience metrics. Stays current on trend identification and implications as related to center aquatic operations.
- Fiscal Management – Develops an annual budget according to association instructions and ensures successful execution of the plan. Works with all direct reports to identify growth opportunities, forecasting monthly, and correcting financial deficiencies promptly.
- Marketing and Community Engagement – Represents and promotes Aquatics Programs and Membership in community events. Actively drives internal marketing efforts to promote health and wellness program growth and cross promotion of other program areas as assigned. Leads aquatics team to execute regular engagement events.
- Collaboration – Work in a collaborative manner with other departments and association leadership.
- Financial Development – Supports center fundraising campaign, engages staff and families to meet annual goals.
Association Responsibilities
- Staff Training – Will support onboarding for all full-time hourly staff. Leads job specific training for all aquatics staff.
- Program Operations – Will support quality standards and program development for aquatics cabinet and teams.
- Auditing – Supports in the creating auditing process and conducting regular audits of aquatics department standards and expectations.
- Risk Management – Leads Post Incident Reviews for all aquatics events. Major events will be conducted in partnership with the Risk Management team.
- Fiscal Management – Responsible for assisting aquatic teams in budgeting, providing budget guidance and best standards.
- Cabinet Leadership – Will support the aquatics cabinet in a leadership role, including projects and project groups as assigned. This includes the direction and implementation of the Aquatics Road Map.
Skills, Knowledge and Expertise#indaq
BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:
- Developing your leadership skills in a caring, challenging & diverse working environment.
- Exploring a wide range of opportunities as you learn new skills and functions.
- Shaping the future of young children while making a difference each day for our communities and each other.
- Engaging in YMCA career training programs and working alongside those who have the same passion.
- A healthy work/life balance
- Comprehensive benefits including:
- FREE YMCA Membership for you.
- Discount on Specialty Programs like Personal Training and Swimming Lessons.
- Discounted or FREE family membership.
- Robust Retirement Plan up to 10%. (see eligibility requirement)
- Health, Dental, and Vision Benefit Package.
- Vacation and Sick Time (PT receive sick time)
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