Service Coordinator

3 weeks ago


Santa Rosa, United States Hansel Automotive Group Full time
Job DescriptionJob Description

Hansel Ford Lincoln is looking for a Service Coordinator to join our Santa Rosa team

Pay Range:
The Service Coordinator position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.45 and $20.00.


Benefits and Perks

  • Medical Benefits
  • Dental Plan
  • Vision Plan
  • 401-K
  • 401-K employer contributions
  • Flexible Spending Plans
  • Employee Discounts on vehicles, service and parts

Responsibilities and Duties

  • Greet our customers with a smile as they arrive
  • Answer a multiple line phone system
  • Complete service documents as necessary
  • Create service appointments and make follow-up calls
  • Assist in managing the service loaner fleet
  • Embody hospitality every day in every way
  • Work well in a fast-paced environment


Qualifications and Skills

  • Previous Service or Phone experience within a dealership is a huge plus
  • Multiple-line telephone experience is important
  • Manage/deescalate high stress calls
  • Able to meet and greet the public with enthusiasm
  • Display the highest level of professionalism
  • Must be reliable and punctual
  • Pass a drug test
  • Pass a criminal background check
  • Able to utilize computerized tracking systems
  • Desire and demonstrated commitment to greatness




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