Volunteer - Receptionist

Job Description

Position: Receptionist

Supervisor: Medical Operations

Summary:  We are seeking a skilled and dedicated Medical Receptionist who is capable of assisting our Medical team in the daily operations of our women’s medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks. Additionally, they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.

Responsibilities:

• Greet and welcome patients and visitors with a professional and friendly demeanor.
• Schedule appointments, manage patient check-ins, and verify patient information.
• Answer incoming calls, provide information, and direct calls to appropriate personnel in a empathetic and gentle manner with exemplary phone etiquette.
• Maintain a neat and organized reception area and waiting room area
• Create and maintain accurate complete patient files
• Handle patient inquiries, concerns, and requests in a courteous and timely manner

• Verify insurance information and assist patients with billing and payment questions.
• Maintain and update patient records, ensuring accuracy and confidentiality in line with HIPAA Regulation
• Manage electronic health records (EHR) systems proficiently.
• Handle medical correspondence, emails, and other administrative tasks as needed.
• Maintain department compliance with all policies, procedures, guidelines, and requirements of the Texas Pregnancy Care Network (TPCN) contract and/or Insurance processes.
• Maintain department compliance with all Guiding Star Southwest (Guiding Star Project) policies, procedures, and internal paperwork requirements.
• Ensure opening procedures are completed so that the office is ready for staff to start work-day.  Ensure closing procedures are completed for the safety & security of all staff and property.
• Regularly check all business communication methods on a daily basis to ensure that action items and updates are understood
• Attend staff meetings and engage in staff development training.
• Responsible for assessing the supply needs for the general office, break room, maintenance supplies, etc. and to make purchases through Human Resources
• Collaborate with the administrative team to ensure the clinic's efficient operation.
• Prepare examination rooms for patient visits and ensure they are stocked with necessary supplies.
• Assist with patient medical history documentation.
• Provide patients with basic information on procedures, medications, and follow-up care.
• Ensure that patients understand and follow any post-visit instructions.
• Provide mentorship, case management and education to abortion-minded clients through explanation of all options, with focus on medical facts, consequences and risks
• Be a resource to women seeking resources and referring to internal and external programs that align with our Statement of Principle and Statement of Faith.
• Offer emotional support and empathy to patients, prioritizing care.

• Adhere to strict infection control protocols to maintain a clean and safe environment for patients and staff.
• Follow all relevant safety and hygiene guidelines, including the proper handling of biohazard materials.
• Perform other duties as assigned
   

Required Skills & Qualifications:

• Excellent communication skills - written and verbal
• Excellent organizational skills and attention to detail
• Preferred working knowledge of health insurance and medical terminology
• Proficient in commonly-used computer programs and applications, such as Microsoft Suite, Google Suite, email, project management apps (Asana), time clock, messaging apps, and other relevant technologies
• Excellent organizational and time management skills; Be self-motivated, detail-oriented, and able to execute duties with little supervision
• Must possess a valid driver’s license, auto insurance, and reliable personal vehicle to drive company vehicles
• Must have a reliable form of transportation, to and from work
• Highest level of personal integrity
• Ability to thrive, remain flexible and focused in a fast-paced and complex work environment
• Ability to lift more than 25lbs
• Ability to sit or stand for extended periods
• Able to envision opportunities and contribute innovative problem-solving skills
• Excellent interpersonal skills and collaborative leadership skills 
• Must be humbly confident, hard-working, and trustworthy
• Positive, friendly, caring and patient attitude
• High school diploma or equivalent; Medical Assistant certification preferred.
• Proven 2 year experience as a Medical Receptionist or Medical Assistant in a clinical setting required.
• Bilingual English/Spanish Preferred
• Proficiency in using electronic health records (EHR) systems.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of medical terminology and basic clinical procedures required
• Ability to maintain patient confidentiality and privacy and knowledge of HIPPA practices
• CPR certification may be required upon hire.

Please note that this job description is subject to change and may be updated as needed.

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