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Assistant Site Manager

4 months ago

Saint Louis, United States Hudson and Associates, LLC Full time
Job DescriptionJob Description

Reports directly to the Assistant General Manager / Site Manager and works collaboratively and in concert with Senior Management and the site Managers on Duty (MOD) at St. Louis - Lambert International Airport. Provides consistency in a 24-hour operational environment and assists as needed supporting all employees. Provides field support in the execution of Super Park plans and policies to achieve maximum operating results and a safe, efficient daily operation. Must possess leadership skills and ability to manage a staff of 30+ cashiers as direct reports. Will be tasked with training new cashier hires, resolving any personnel issues, and providing operations support.

Essential Duties/Responsibilities:

  • Manages a staff of 30+ full time and part time cashiers. Responsible for performance reviews, training new hires, write-ups, and disciplinary actions in compliance with the current union agreement.
  • Assist in the control of the shift change fund, making sure all banks are correct and provided to cashiers.
  • Must be able to perform any of the job duties they supervise.
  • Provide leadership to the staff, oversee procedures and trouble shoot and problems that may arise due to procedural or equipment failure.
  • Check all outgoing mail for employees.
  • Check all entrances and exits making sure gates and ticket dispensers are locked up and working properly.
  • Clear ticket and paper jams at entrances and exit lanes.
  • Perform daily scheduled and unscheduled cashier audits.
  • Keep up on all procedural changes, memos, and answer operational questions for all employees under their supervision.
  • Assist in the completion of daily shift logs, End of Shift Report, Shuttle out of Service log and other special reports as required for oncoming MOD.
  • Monitor shuttle routes and the flow of traffic.
  • Employee discipline.
  • Look for damage or other work-related problems in or around the facility and take appropriate action.
  • Pull tickets and tapes from the credit card only lanes (midnight managers only).
  • Pull reports and tapes from the 24-hour cashier booths and transport cashiers to the safe to drop money.
  • LPI is downloaded and printed every morning.
  • Oversee assigned parking locations at Terminal 1&2, Lot’s A, B, C, D, and E parking operations.
  • Assist in the supervision of cashiers, ambassadors, shuttle drivers, maintenance personnel safety patrol inventory and monitors.
  • Ensure employees are in compliance with the company uniform policy and grooming guidelines.
  • Assist customers with questions, concerns, complaints, comments, and directions.
  • Make necessary notifications of any revenue control issues or malfunctions to MOD, Operations Manager or F.O.M.
  • Complete incident reports needed to document damage, theft, or personal injury claims. This includes accident reports and workers compensation claims as well.
  • Knowledge and ability to perform union duties such as cashiering, maintenance, monitoring, scheduling, shoveling and inventory in emergency situations in compliance with the union contract.
  • Other duties as assigned.

Experience and/or Education:

  • Minimum of one year management experience is preferred.
  • Organizational skills to include:
    • Proficiency on Microsoft Office Word, Excel, and Teams
    • Proven Leadership capability
    • Exemplary written and verbal communication skills
    • Teambuilding expertise
    • Employee engagement abilities
  • Proven ability to understand and apply policies and procedures.
  • Proven experience in the ability to deal appropriately with employee disciplinary processes.

Performance Standards/Goals:

  • Client expectations for performance metrics and benchmarks must be met.
  • Communicate with staff and management routinely.
  • Implement and monitor operational practices.
  • Cover shifts as needed, if required.
  • Produce monthly performance reports.
  • Audit or balance cashier widows for variances.
  • Implement corporate, client, and/or operational service performance; and strategically address urgent matters.