Service Appointment Specialist
2 weeks ago
At Helena Motors we’ve established a reputation of honesty, integrity, and outstanding customer service. With the hottest products on the market and as the fastest growing dealership in the region, we’re adding a Service Business Development Specialist to help expand our market and maintain our extremely loyal customer base.
The successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating service appointments from incoming/outgoing phone calls, email, social media and mail. Phone etiquette, email skills, a confident personality and demonstrated customer relations skills are a must.
Our Service Business Development Specialists earn above average income and enjoy the benefits of working with a successful progressive dealership. Top producers qualify for base hourly salary, daily bonuses, performance bonuses, paid vacation and holidays, medical benefits, retirement income and more
Job Responsibilities:
- The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, include internet leads, and providing general information.
- Handle all customer inquiries with a focus on 100% customer satisfaction.
- Receive inbound calls set appointment dates and time from the prospect customer.
- Project a friendly and helpful demeanor while answering questions and inquiries from the customer, and providing general or related vehicle service information.
- Maintain and communicate exceptional product knowledge to our customers.
- Gather and track all customer data as directed; accurately enter into BDC database.
- Be self-driven with the ability to work in close proximity with other Service BDC Representatives in a team-based environment.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- 85 percent of your day is phone related activities and 15 percent is other duties and or assigned by management.
Skills & Qualifications
- Exceptional interpersonal and communication skills
- Multitasking abilities
- Attention to detail
- Problem solving skills
- Energetic and motivated personality
- Excellent organization skills
- Ability to handle customer inquiries and escalations professionally
- Goal oriented
- Working knowledge of Word, Excel, Outlook
- Any knowledge of vehicles is a bonus but not required
Location
Helena, MT
Department
Service
Employment Type
Full-Time
Minimum Experience
Entry-level
Compensation
$18/hr training
Edit Job Description
-
Service Appointment Specialist
2 weeks ago
Helena, United States Helena Motors Full timeAt Helena Motors we've established a reputation of honesty, integrity, and outstanding customer service. With the hottest products on the market and as the fastest growing dealership in the region, we're adding a Service Business Development Specialist to help expand our market and maintain our extremely loyal customer base.The successful candidate will be...
-
Customer Relation Specialist
2 weeks ago
Helena, United States Helena Motors Group Full timeJob DescriptionJob DescriptionSalary: $25/hr trainingThe successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating sales appointments from incoming/outgoing phone calls, email, text, chat and social media. Phone etiquette, email/text skills, a confident...
-
Post Appointment Clerk
6 days ago
Helena, United States Mountain Pacific Full timeJob DescriptionJob Description Mountain Pacific was established in Montana, in 1973, Mountain Pacific is a nonprofit organization that partners within our communities to provide solutions for better health. Through federal, state and commercial funding and partnerships, we bring national public health priorities to the local, state or regional...
-
Post Appointment Clerk
2 days ago
Helena, United States Mountain Pacific Full timeMountain Pacific was established in Montana, in 1973, Mountain Pacific is a nonprofit organization that partners within our communities to provide solutions for better health. Through federal, state and commercial funding and partnerships, we bring national public health priorities to the local, state or regional level, leveraging our dynamic staff members'...
-
Endoscopy Scheduling Specialist
3 weeks ago
Helena, United States St. Peter's Health Full timeJOB SUMMARY: The Endoscopy Scheduling Specialist is primarily responsible for all activities relating to the successful, seamless, patient-oriented, and timely scheduling of procedures performed in the Endoscopy Suite, according to established criteria and protocols. Must be conscientious about endoscopy processes, following directions, and patient safety....
-
Patient Access Specialist
3 weeks ago
Helena, United States St. Peter's Health Full timeMonday - Friday; 8-hour shifts JOB SUMMARY: The role of a Patient Access Specialist (PAS) is to assist in providing seamless, patient-oriented and timely access to services provided at St. Peter’s Health Medical Group (SPHMG) Clinics/Regional Medical Center. This position requires excellent customer service skills, both written and oral, which involves...
-
Patient Access Specialist
2 weeks ago
Helena, United States St. Peter's Health Full timeMonday - Friday; 8-hour shifts JOB SUMMARY: The role of a Patient Access Specialist (PAS) is to assist in providing seamless, patient-oriented and timely access to services provided at St. Peter's Health Medical Group (SPHMG) Clinics/Regional Medical Center. This position requires excellent customer service skills, both written and oral, which involves...
-
Patient Access Specialist
2 weeks ago
Helena, United States St. Peters Health Full timeJOB SUMMARY: The role of a Patient Access Specialist (PAS) is to assist in providing seamless, patient-oriented and timely access to services provided at St. Peter's Health Medical Group (SPHMG) Clinics/Regional Medical Center. This position requires excellent customer service skills, both written and oral, which involves ability to communicate effectively...
-
Payroll Specialist
6 days ago
Helena, United States State of Montana Full timePayroll Specialist -(24141522) Position Title: Payroll Specialist The Montana Department of Transportation (MDT) is recruiting for a Payroll Specialist . Responsible for providing accurate and concise information to employees, supervisors, and human resources to process, track, and implement payroll related information.Regularly responds to inquiries...
-
Admissions Specialist
1 month ago
Helena, United States Shodair Full timeJob DescriptionJob DescriptionDescription:Shodair is looking to add an Admissions Specialist to our patient access team! The Admissions Specialist facilitates entry into all Inpatient Shodair Psychiatric Programs. Admissions Specialist gathers clinical information from a variety of resources to help providers determine clinical necessity for mental health...
-
IT Project Specialist
3 weeks ago
Helena, United States State of Montana Full timeJob Overview: This position will be responsible for project management for OPI Software implementations across the agency. The Project Specialist works at the direction of the Chief Data Officer and the Centralized Services Specialist.The Specialist performs grant and program management for the OPI’s grant programs.The Specialist provides direction...
-
Behavioral Intervention Specialist
4 weeks ago
Helena, United States Shodair Full timeJob Type Full-timeDescriptionShodair is searching for a Behavioral Intervention Specialist (BIS) to join our amazing School Based Services team at Helena Middle School! Behavioral Intervention Specialists provide direct care, supervision, monitoring, and interaction to students in a school-based setting in partnership with the CSCT therapist. The ideal...
-
Behavioral Intervention Specialist
2 months ago
Helena, United States Shodair Full timeJob DescriptionJob DescriptionDescription:Shodair is searching for a Behavioral Intervention Specialist (BIS) to join our amazing School Based Services team at Helena Middle School! Behavioral Intervention Specialists provide direct care, supervision, monitoring, and interaction to students in a school-based setting in partnership with the CSCT therapist....
-
Helena, United States State of Montana Full timeWater Conservation Specialist-Water Resource Specialist-(24141462) Are you interested in historic water use, water rights, maps, and aerial photo interpretation? Would you find working in a career that has both legal and technical challenges interesting? Would you like assisting water right owners? If so, consider working for the Department of Natural...
-
Scheduling Specialist
3 days ago
Helena, United States Grandview Medical Center Full timeCoordinate the scheduling, referral management, registration, prior authorization and insurance verification processes for patients. Identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while wor Scheduling, Specialist, Healthcare, Medical
-
Record Corrections Specialist
2 weeks ago
Helena, United States State of Montana Full timeThe Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Public Health and Safety Division, Office of Vital Records. The Record Corrections Specialist handles records related to corrections for birth, dea Specialist, Public Health, Public Service, Healthcare, Application
-
Real Estate Services Right of Way Specialist
2 weeks ago
Helena, United States State of Montana Full timeReal Estate Services Right of Way Specialist (I, II, III, IV)-(24140210) The Montana Department of Transportation (MDT) is recruiting for a . The position overall purpose is managing and selling the Department's excess land. It also includes performing appraisals, negotiations, relocations, and other duties as assigned to assist in the management of the...
-
Central Intake Specialist
4 weeks ago
Helena, United States State of Montana Full timeThe Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division in Helena. Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ens Intake, Specialist, Public Service, Healthcare
-
Phone and Internet Sales
3 days ago
Helena, United States Helena Motors Group Full timeJob DescriptionJob DescriptionSalary: $25The successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating sales appointments from incoming/outgoing phone calls, email, text, chat and social media. Phone etiquette, email/text skills, a confident personality and...
-
Phone and Internet Sales
17 hours ago
Helena, United States Helena Motors Group Full timeJob DescriptionJob DescriptionSalary: $25The successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating sales appointments from incoming/outgoing phone calls, email, text, chat and social media. Phone etiquette, email/text skills, a confident personality and...