Customer Service Representative

2 weeks ago


Buffalo, United States Prizm Document & Technology Solutions Full time
Job DescriptionJob DescriptionWe’re seeking a positive, personable customer service representative for a rewarding career opportunity You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get startedCompensation:

$18 - $20 hourly

Responsibilities:
  • Keep track of customer accounts and make updates with new account information as necessary
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

  • Interacts with our billing, sales and success teams to provide admin support
  • Take direction from the office administrator to support the overall company growth
Qualifications:
  • Display strong communication skills, active listening skills, and personal skills
  • High school diploma, G.E.D. or equivalent
  • Strong knowledge of customer interface and interaction

  • Experience working with traditional office clerical tools like Microsoft 365, Quickbooks etc.
  • Ability to multi-task and change direction quickly in support of a busy office
  • Ready to learn new roles in a backup and support capacity
  • Experience with billing or service management positions is a plus
About Company

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best



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