Customer Service Representative
2 weeks ago
Job Location: Tucson, AZ, 85714
Shift Hours: 08:00 AM to 05:00 PM
Work Mode: Onsite
Candidate Location: Only local to Arizona
Position Description: Greet clients/public and assess purpose of office visit. Make referrals for and community resources. Assist clients to prepare for the application process, Register application and check for prior client history in AZCCATS, Manage a high volume of incoming calls. Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process. Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.
Skills Required: Computer skills, customer service skills, critical thinking skills
Skills Preferred: Computer skills, customer service skills, critical thinking skills
Experience Required: Minimum 1 year consecutive customer service
Experience Preferred: Minimum 1 year consecutive customer service
Education Required: None
Education Preferred: None
Additional Information:
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