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Claims Advocate

3 months ago

Indianapolis, United States Gregory & Appel Insurance Full time
Job DescriptionJob Description

The Claims Advocate (CA) works closely with our clients, insurance company representatives, producers, and commercial operations department to assist with claims at the time of loss.
The CA works in the office communicating with clients and insurance company adjusters to achieve a fair claim settlement for our clientele. The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the claim, and follows it to closure.
The CA is always professional when handling claims and interacting with clients and teammates.

  • Provides claim kit reporting instructions to new clients and current clients when they are placed with a different insurance company at renewal.
  • Provides claim advocacy for assigned clients including setting expectations for clients at time of loss, claim consulting, reporting, and tracking the claim to closure.
  • Serves as resource to clients at time of loss, directing emergency restoration to mitigate damage; Confirms coverage and deductibles; Coordinates service with insurance company adjusters, while being a voice for the client with the adjuster when disagreements arise during the claim.
  • Proactively identifies opportunities to reduce the cost of risk for our commercial clientele.
  • Prepares claim trending and analysis reports to identify causes of loss for clients upon request from the Client Service Consultant, Producer or the Manager of Client Services.
  • Responds or refers risk control consulting services desired by commercial clientele to insurance company Loss Control Representatives, the Manager of Client Services, and/or the Client Services Risk Consultant.
  • Available to respond to claim emergencies outside of normal business hours: holidays, weekends, and evenings.


Years of Experience:
  • 1-2 years
Education:
  • Bachelor's Degree; or combined equivalent years of education and experience
License, Certification, or Registration:
  • P&C License Required
Additional Information:
  • Property casualty commercial claims service experience.
  • Professional designations such as AIC, PLCS, CRM, CWC or ARM desired.
  • Ability to carry out complex tasks with concrete and/or abstract variables.
  • Ability to communicate orally and in writing with others to explain complex issues,receives and interprets complex information, and responds appropriately.
  • Ability to maintain a positive attitude, express enthusiasm, and be flexible.
  • Ability to work independently or as part of a team.


Benefits:
  • Medical, Dental & Vision
  • Short-Term & Long-Term Disability
  • Extended Holiday Weekends
  • Flexible PTO
  • Paid Parental Leave
  • Company Matching Donations
  • 401k, Roth Option & Matching
  • Life Insurance
  • Hybrid Work Environment
  • Wellbeing Coaching
  • Mental Health Sessions
  • Tuition Reimbursement
  • Fully remote position will be considered if candidate is more than 50 miles from local Indianapolis office
Why Work at G&A?

Gregory & Appel helps organizations and people grow through tailored risk management strategies. From helping companies with their business insurance programs and employee benefits offerings to helping individuals protect their assets – our team is the difference.

Who wouldn’t want to work for a company that:

  • Supports community involvement
  • Prioritizes diversity, equity and belonging
  • Invests in your future
  • Gives 10% of profits back into the community