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Client Service Representative

3 months ago

Glen Allen, United States MGN Foundation Full time
Job DescriptionJob Description

We are seeking a motivated and friendly Entry Level Client Service Representative to join our team. As the first point of contact for our clients, you will handle inquiries, provide information about our products and services, and ensure a positive experience with our company. This is an excellent opportunity for recent graduates or individuals eager to start a career in client service and support.

Key Responsibilities:

  • Serve as the primary point of contact for clients, delivering exceptional customer service.
  • Address client inquiries promptly, ensuring satisfaction and providing detailed information about our products and services.
  • Identify and troubleshoot client issues, offering effective solutions and escalating complex problems to senior team members or management when necessary.
  • Assist clients with order processing, account management, and other service-related tasks, ensuring accuracy and efficiency.
  • Maintain accurate records of client interactions, including inquiries, issues, and resolutions; prepare reports for management review.
  • Gather client feedback and relay information to management for service improvement; identify trends and suggest enhancements to boost client satisfaction.
  • Perform administrative tasks related to client service operations, such as updating client records, scheduling appointments, and managing correspondence.

Qualifications:

  • High School Diploma or GED required; an Associate’s or Bachelor’s degree in Business, Communications, or a related field is a plus.
  • No prior experience required. Enthusiasm for client service and a willingness to learn are key.

Skills:

  • Strong verbal and written communication skills.
  • Excellent interpersonal skills with a friendly, professional demeanor.
  • Effective problem-solving abilities and the capacity to manage challenging situations.
  • Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Attention to detail and strong organizational skills.
  • Positive attitude with a commitment to learning and growing within the company.

What We Offer:

  • Training: Comprehensive program to equip you with the skills and knowledge needed for success.
  • Career Advancement: Opportunities for growth and promotion for those who demonstrate strong performance and leadership potential.
  • Supportive Environment: A collaborative and inclusive workplace where your contributions are valued.

Apply Today

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