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Customer Support

3 months ago

Scottsdale, United States GunBroker.com Full time
Job DescriptionJob DescriptionDescription:

Are you passionate about creating exceptional customer experiences? GunBroker is looking for someone just like you to join our dynamic Customer Support team As a key player in our team, you'll dive deep into understanding customer needs, communicate effectively to resolve their issues, and identify opportunities to elevate the overall customer experience.


In-Office position located in Scottsdale.


Schedule: Monday-Friday 8am-4pm


ESSENTIAL JOB FUNCTIONS

Customer Support job responsibilities would include but not be limited to:

  • Conduct thorough research to gain a deep understanding of the customer experience.
  • Effectively comprehend and communicate customer needs and requests.
  • Identify opportunities for enhancing the customer experience and propose improvements.
  • Professionally address consumer inquiries and issues through email, chat, and phone.
  • Gather necessary information efficiently to meet customer requirements.
  • Provide accurate and effective guidance to customers in resolving their issues.
  • Utilize customer feedback to continuously improve and maintain the overall customer experience.
  • Demonstrate a strong sense of urgency in managing tasks, ensuring timely completion with high quality.
  • Display the ability to work independently or collaboratively within a team.
  • Perform any additional duties as assigned by management.
Requirements:

Minimum Education:

  • High school diploma or equivalent.
  • Associates or Bachelors degree preferred.

Minimum Skills and Experience:

  • 2 years of Customer Support.
  • 1 year of Zendesk or CRM system.
  • Proficient in Microsoft Office Suite, Especially Word, and Excel.
  • Knowledge of ecommerce is highly desired.
  • Basic understanding of restricted items and compliance.
  • Excellent writing and proofreading skills.
  • Reliable multi-tasker with a strong work ethic.
  • Attention to detail, as well as the ability to align to a larger strategy.
  • Ability to work independently and within a team environment.
  • Maintain a poise and respond in a professional manner to all situations.