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Family Access Manager

2 months ago

Philadelphia, United States EVERSANA Full time
Job DescriptionJob DescriptionCompany Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

This position is part of our EVERSANA/Applied Therapeutics "Family Access Manager” team.
 

The Family Access Manager (FAM) is a key field-based member of the Market Access Team. The FAM will utilize company approved materials to provide education and support to approved prescribers and clinic staff focused on Applied Therapeutics approved Patient Services programs.  As part of this program, the FAM will also provide on-going education to patients/caregivers/families around payer landscape and pharmacy channel access. The FAM will not interfere with the independent clinical decision making of the prescriber and will provide support only after the decision to prescribe has been made.


The FAM Position will:

  • Focus on being the patient journey expert and will communicate the patient journey process to providers/staff and upon request, patients/caregivers.
  • Be the payer expert for local and national plans and will educate prescribers/staff on payer requirements and processes including prior authorizations, step-edits, appeals, etc.
  • Identify and help resolve any non-clinical logistical issues delaying or preventing patients from starting or continuing therapy.
  • Be familiar with the HIPAA regulations to protect all personal health information provided by the patient and/or caregiver for specific support described in the patient enrollment form.
  • Offer educational resources to support the entire patient journey utilizing approved Company materials.
  • Provide reminder services to office staff to facilitate appropriate continuation of therapy provided patient has opted in to support services.
  • Be capable of thriving in a fast-paced, collaborative environment and be energetic, positive, forward thinking and proactive.
  • All communications to HCP/support staff and patients/caregivers must be consistent with product label.
  • Unsolicited questions received from patients/caregivers must be referred to medical as directed by Company.

#LI-CG1

Qualifications

  • Bachelor’s degree required. Graduate degree preferred.
  • 7+ years proven commercial experience within the Biopharmaceutical industry, preferably within specialty pharmaceuticals
  • 3+ years Market Access, Specialty Pharmacy, or Reimbursement experience in the Biotech/Pharmaceutical industry preferred
  • Product launch experience
  • Experience in other functions within the Biopharmaceutical industry a plus (e.g. product marketing, managed care, field sales, case management or large healthcare practice experience)
  • Knowledge and understanding of specialty markets, HUB/Reimbursement services and patient services programs
  • Knowledge of commercial insurers, managed care, government (Part D) and federal payer sectors
  • Knowledge of Integrated Health Systems
  • Strong understanding of MS Suite and the ability to conduct virtual engagements via MS Teams
  • Ability to manage multiple priorities with excellent organizational and problem-solving skills with a high level of initiative and independence
  • Proven success in working in a cross functional environment
  • Ability to conduct educational presentations to both HCPs/office staff and patients/caregivers
  • Ability to travel up to 75%


Additional Information

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.