Staff Identity and Access Management Engineer
3 days ago
Penn Interactive is seeking a highly skilled Staff Identity and Access Management Engineer to join our dedicated IT team. As a key member of our team, you will play a pivotal role in aligning IAM strategies with organization goals, working closely with technology and business stakeholders.
Key Responsibilities- Oversee the smooth on-boarding and off-boarding of employees, ensuring all necessary hardware, software, and access are properly configured and managed.
- Ensure successful end-to-end onboarding of services for various applications, with a preference for birthright using SSO/Entra memberships.
- Tune and optimize our usage of SaaS products and how they are consumed natively by different team-based RBAC and memberships.
- Learn and apply architectural patterns relevant to the company's IAM services.
- Set up and distribute company laptops, workstations, mobile devices, peripherals, and associated software tools to ensure optimal functionality for employees.
- Adhere to enterprise IT control measures and oversee the provisioning / deprovisioning of access rights to ensure data security and compliance with company policies.
- Ensure proper enrollment of devices onto MDM (Management, Device Management) and endpoint protection for streamlined management and security adherence.
- Monitor and guarantee the installation and timely updates of security software across all systems to maintain a secure IT environment.
- Keep meticulous records of software licenses, subscriptions, and hardware assets for efficient tracking and management.
- Respond promptly to deskside and remote support requests, diagnose, and resolve technical problems, including but not limited to user accounts, password manager, hardware break/fix, VoIP, access and permissions, VPN connectivity, multi-factor authenticator, file sharing permissions, new account creation, and group setup etc.
- Adhere to predefined Service Level Agreements (SLAs) by addressing all support requests within the stipulated timeframes.
- Maintain clear communication with end users, providing updates on ticket statuses and following up to ensure satisfaction.
- Conduct research, respond to, and resolve intermediate-to-complex technical issues.
- Offer training to end users on system usage and processes, promoting effective communication and creating detailed technical documentation and operating procedures.
- Create comprehensive documentation outlining procedures for the Service Desk, as well as detailed guidelines for addressing application support issues.
- Collaborate as needed on Infrastructure projects.
- Collaborate with Network and Systems teams on various IT tasks.
- Perform other duties as required.
We are looking for a highly skilled and experienced Staff Identity and Access Management Engineer to join our team. The ideal candidate will have 5+ years' experience in administering and troubleshooting Windows 10/11 Pro and Apple MacOS, as well as experience with working in Enterprise level environments with multiple office locations.
The candidate should also have experience with supporting and troubleshooting Microsoft 365/Entra, Microsoft Azure AD (Active Directory), JAMF, Intune, Jira service management, Confluence, Microsoft Teams room, and BeyondTrust remote support.
Familiarity with corporate practices and policies, as well as experience in administering and troubleshooting mobile devices including iPhone, iPad, & Android devices, is also required.
The ideal candidate will have strong analytical skills, a strong understanding of authentication protocols (SSO, SAML, SCIM, OAUTH) and experience working with SaaS products, familiarity with user provisioning, role-based access control (RBAC), and multifactor authentication (MFA), and a strong understanding of IAM concepts and solutions designs for efficient security controls.
Cross-functional collaboration and negotiation with internal teams for effective task completion, as well as proficiency in teamwork and collaboration, are also essential.
A plus is 1+ year experience in managing IT personnel and the ability to communicate clearly and effectively.
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