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IT Tech Support

1 month ago

Santa Ana, United States ALL METALS PROCESSING OF ORANGE COUNTY LLC Full time
Job DescriptionJob DescriptionPOSITION SUMMARY:

The IT Technician position provides local support for all computers, tablets, and mobile device. Provides support for the local area network, and communications equipment. The IT Support Services Technician provides timely and courteous user support for technical issues relating to the use and operation or hardware and software.

The IT Technician will primarily be responsible for addressing software/hardware issues and installations.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Setup of computers, monitors, printer, and computer peripherals
  • Installation of Windows 10/11 operation system, MS Office Suite, and various software as needed per individual and/or department
  • Creation and management of user accounts and permissions for various apps and services
  • Troubleshooting office printers and network-connected devices
  • Resolving email requests for remote support to our branch and client offices
  • Creation and setup of client accounts in the company
  • Occasional field work involving hardware installations and software/hardware troubleshooting at the remote site (AMP)
  • Help day-to-day managing ArcticWolf
  • Help monitoring EndPoints - CrowdStrike
  • Remote Support
  • Update ArcticWolf vulnerabilities - Keep the computers up to date/update outdated software
  • Maintain CMMC Compliance and help creating and maintaining CMMC Policy and Procedures

QUALIFICATIONS & REQUIREMENTS:
  • A+ certification or equivalent to related experience
  • Minimum 1-year experience providing IT support over the phone or in person
  • Expert level familiarity with Windows 10 OS and Office Suite
  • Hardware & software troubleshooting experience with PCs, laptops, and iPhones

Ideal candidate will have:

  • Associate degree or any IT-related work experience
  • Familiarity with Windows 10/11
  • Great customer service
  • Excellent communication skills
  • ArcticWolf Security Awareness - Implementation and follow-up, document user training completion as required

ITAR REQUIREMENT:

Due to ITAR regulations, this position requires that the employee must be a U.S. Person (U.S. Citizen or Permanent Resident).


First Shift 7:00AM - 3:30PM

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