Scheduling Specialist

7 days ago

Ridgefield, United States BMW of Ridgefield Full time
Job DescriptionJob Description

BMW of Ridgefield

SUMMARY

As a full-time, Service Scheduling Specialist at BMW of Ridgefield, your main objective is to generate business for the dealership while providing an exceptional client experience. This goal is achieved by communicating with clients by phone, email, and text to arrange their visit with our service team. We are looking for a courteous, well spoken, strong communicator who can manage multiple tasks and utilize several electronic scheduling systems and calendars simultaneously. Having a positive attitude and providing a premium experience for our customers is imperative. There are additional administrative duties daily that can include, but are not limited to; printing and organizing appointments, directing phone calls throughout the dealership, keeping accurate client files, and assisting coworkers as needed throughout your shift. 

Responsibilities:

  • Answer a high volume of incoming calls for service appointment requests 
  • Making outgoing calls to confirm appointment times and details
  • Ability to accurately and swiftly enter client’s service requests into CDK and MyKaarma
  • Run daily prewrites of appointments and double check for accuracy
  • Additional administrative duties
Requirements:
  • Must be reliable and punctual
  • Excellent verbal and written communication skills, specifically when communicating via email and text
  • Attention to detail and accuracy while multi-tasking 
  • Good-Excellent typing skills (60 WPM plus)
  • Comfort in interacting with clients via phone/ email/ text
  • Ability to work in a high level environment while offering first class service

 

 

What We Offer as a full time employer:

  • Unlimited earning potential
  • Medical and dental
  • 401K
  • Short term disability
  • Life insurance
  • Paid holidays
  • Frequent company gatherings – Summer BBQs 
  • Community outreach programs

 

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