Tech Room Coordinator

SUMMARY

This position requires the candidate to provide instruction and supervision to our clients in the Tech Room supporting them with apartment, job and essential services research. The hours are mid-day 11:00-3:00 PM with time preparation, instruction and clean-up. The tech room coordinator reports to the Assistant Director and is responsible to the cleanliness, safety and instruction to clients who may have limited experience and use of technology. This candidate must not only be a teacher, but also a coach.

PRIMARY RESPONSIBILITIES:

• Troubleshoot common technology problems independently or with the support of the Technology Coordinator.
• Collaborate with clients to create technology lessons to support teaching objectives
• Integrate technology with case management team to assist in job and housing
• searches.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Assist with maintenance of computer lab and all devices.
• Teach or co-teach technology lessons with classroom teachers
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Good communication skills
• Bi-lingual preferred.
• High School Diploma or GED

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Assistant Director and Triage manage.
• Direct reports of this position are none.

PHYSICAL REQUIREMENTS

• Capacity to perform all the duties and tasks associated with this position.
• Ability to ascend and descend stairs.
• Ability to clearly communicate verbally and written.
• Ability to communicate verbally and written.

WORKING CONDITIONS:

As part of the responsibilities of this position, the Tech Room Coordinator will have direct contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.