Service Advisor

3 weeks ago

Dallas, United States Full Throttle Full time
Job DescriptionJob Description

Job Title: Parts & Service Manager

Department: Parts and Service Department

Summary Description

The parts and service manager strives to return a satisfactory profit on dealer capital invested in the parts inventory and accomplishes objectives using proper purchasing procedures, , maintenance, inventory control, staff utilization, pricing, and merchandising.

Essential Responsibilities

  • Forecasts goals and objectives and strives to meet them
  • Hires, trains, and motivates all parts and service department staff & monitors performance
  • Maintains a balanced inventory consistent with the requirements of the service department, body shop, walk in customers as well as the sales department
  • Monitors and adjusts inventory to minimize obsolescence
  • Supervises all ordering procedures
  • Establishes and supervises all internal procedures to ensure smooth daily operations
  • Enforces safety requirements associated with handling of HAZMAT related parts and materials
  • Communicate with and assist the Manufacturer’s representative i.e., District Parts and Service manager and parts Operations team
  • Performs all duties related to monthly closeout
  • Assures customer satisfaction and handles complaints immediately in a professional manner
  • Provides assistance with any other parts related situation that may arise
  • Ability to perform all tasks required of parts department staff

Qualifications and Requirements

  • Ability to communicate and listen effectively
  • Ability to multitask efficiently
  • Customer service experience preferred
  • Bilingual preferred but not required
  • Knowledge of automotive DMS programs preferred
  • Basic computer skills required
  • Good organizational skills required
  • Ability to work with mathematical concepts such as percentages and ratios
  • Ability to identify and adjust to problematic situations

Physical Demands

  • A work environment with moderate noise levels & frequent climate changes
  • Requires the use of both hands
  • Ability to sit for an extended period

 

Schedule:

  • 8-hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Sales Experience: 1 year (Preferred)
  • Service Experience: 1 year (Preferred)
  • Management Experience: 1 year (Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

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