Front Office Manager

2 weeks ago

Tallahassee, United States Pax Properties Full time
Job DescriptionJob Description

Pax is looking for a Front Office Manager to join our team in our Casa Bella Inn & Suites hotel in Tallahassee. If hired, you'll be responsible for supervising the day-to-day front desk/reception operations and staff. 

As our Front Office Manager you'll be ensuring that all hotel aspects are continually balanced while focusing on providing exceptional customer service. All hotel operations must be executed at the highest level of professionalism and courtesy. So would you make a good addition to our team? Well, ask yourself the following:

Are you...

  • A natural leader?
  • Courteous and professional?
  • An excellent communicator?
  • Looking to work for a good company?

If you are, you should absolutely consider yourself a good candidate for the position and a great addition to Pax's team. 

Keep in mind, a good Front Office Manager must drive results through ongoing training, coaching, leadership, motivation, empowerment, and holding your staff accountable. You will ensure maximization of profitability by ensuring our associates and customers are treated with the utmost respect and by generating the highest RevPAR possible while controlling expenses.

 

Responsibilities(include but aren't limited to):

  • Ensure the rate log is filled out every 2 hours
  • Change rates based on the rate log and ensure all agents are trained to make these changes when they're working shifts on their own
  • Ensure direct billing is paid within 60 days
  • Complete front desk labor worksheet daily
  • Answer all 3rd party reviews daily
  • Ensure the checkbook is completed after all front desk purchases
  • Act as the hotel's representative at community and industry events
  • Manage all guest relations in a positive manner with the company's vision to "provide extraordinary service" in mind
  • Schedule front desk associates to ensure proper coverage and minimal overlap (to stay on budget)
  • Analyze P&L monthly for ongoing control of expenses and maximization of revenue
  • Proactively monitor guest satisfaction and effectively increase scores with the goal of reaching the top 20th percentile in our market
  • Effectively create a weekly staff work schedule in accordance with occupancy for effective cost control
  • Comply with security controls for cash and shift drops
  • Perform the function of the hotel's "manager on duty" when needed, which will make you the first point of contact for any issues that arise during such shifts
  • Front desk managers work 5 desk shifts weekly

 

If this all sounds like stuff you can handle and you feel you could have a positive impact on your fellow Pax team members, please consider applying

Here's what you can expect:

  • Compensation: $26k - $33k/yr
  • Collaborative bonuses at every level. We succeed by helping others succeed.
  • You'll be working with a cohesive group
  • Plenty of advancement opportunities
  • Background checks and drug testing may be conducted on all applicants

 

 

 

About Pax Properties/Pax Hotel Group..

With several locations throughout Florida and Oklahoma, Pax shares one singular value: to provide extraordinary value for people of ordinary means. 

Whether it’s through exceptional customer service, luxuriously styled suites, or 4-star amenities on a 2-star hotel’s room price, we aim to change the notion that inexpensive means “cheap”. Pax wants to be the go-to hotel for travelers looking to travel on a budget without sacrificing the creature comforts they’ve come to love from costlier alternatives.

So that covers why you would want to STAY at a Pax hotel, but why would you want to WORK here?

At Pax we believe in the importance of taking care of our employees without the existence of advancement ceilings – this is reflected in the company’s benefits (that are normally found in companies twice as large) and its commitment to advancing employees within the company, in their personal lives, or both.

How many companies do you know that will commit resources to work as your buying agent when looking to buy a home – only to give their commission back to you (after closing on a home) in your paycheck?

Pax will ✔

How many companies have ever given you a $300 year-end bonus after your third year with them – only to increase that by $100 for every subsequent year?

Pax will ✔

The benefits don’t stop there either. You can also expect...
- Generous individual AND team performance bonuses
- Approachable management
- Employee discounts at all our locations
- Educational reimbursements

...and plenty more.

Our employees work hard to provide customers with stellar service, and Pax wants to show appreciation by giving back in a way that’s beyond fair. We are constantly working to add to our benefits programs too and we welcome suggestions.

Simply put, we want working at Pax Hotels to be about more than a paycheck if you would like it to be.

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