Call Center Team Manager

4 weeks ago

American Fork, United States Lion Energy Full time
Job DescriptionJob Description

OPPORTUNITY:

We are looking for a dynamic and experienced Call Center Team Manager to recruit, train, and lead a future sales team of 5-20 sales representatives, fostering an environment of high performance and continuous improvement. Sales team will be selling battery and solar generators that range from $10 to $5K+.

Key Responsibilities:

- Recruiting: Identify, interview, and hire top sales talent to join our team.

- Training: Develop and implement comprehensive training programs to ensure new hires are well-equipped to succeed.

- Motivating: Inspire and motivate the sales team to achieve and exceed sales targets.

- Performance Management: Monitor and analyze sales performance metrics, providing feedback and coaching to team members.

- Strategy Development: Work closely with senior management to develop and execute sales strategies.

- Sale : Need to be able to Sale over the phone and help overcome leads opjections. This might be to write new sales scripts for each lead source.

- HubSpot Management: Utilize HubSpot for CRM management, sales tracking, and reporting.

- Analytical Skills: Analyze sales data to identify trends, opportunities, and areas for improvement.

- Reporting and Analysis: Generate reports for sales team such as performance metrics, analyze data to identify trends and areas for improvement, and implement corrective actions as necessary.

- Collaboration: Work closely with other departments, such as marketing and excutives to ensure alignment of sales center activities with overall business objectives.

Qualifications:

- Resourcefulness and creative thinker with a passion for innovation and winning.

- Experience: 3-7 years of experience in recruiting, training, and managing sales teams.

- HubSpot Proficiency: Demonstrated experience with HubSpot or similar CRM platforms.

- Scripting: Identify by lead source where each lead source is coming fronm and develop new sales scripts for each traffic source.

- Analytical Skills: Strong analytical skills with the ability to interpret sales data and make data-driven decisions.

- Leadership: Proven leadership abilities with a track record of motivating and developing high-performing sales teams.

- Ability to thrive in a fast-paced environment and manage multiple priorities effectively
- Knowledge of industry best practices and emerging trends in customer service and call center management.
- Proficiency in marketing tools and platforms, including CRM software, analytics tools, and project management systems.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities
  • Vibrant company culture and collaborative work environment

  • Call Center Manager

    1 month ago

    American Fork, United States Buyerlink Full time

    Job DescriptionJob DescriptionAs a Call Center Manager, your primary responsibility is to build, operate and optimize the day to day functions of a team of appointment setters. You will lead, train, and mentor agents in a fast-paced outbound call floor environment to ensure success and a quality customer experience. Additionally, you'll oversee the...

  • Call Center Representative

    1 month ago

    American Fork, United States Fidelity Investments Full time

    Job Description: Customer Relationship Advocate Career Development ExperienceJoin our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be...

  • Tele-Sales Team Manager

    1 month ago

    American Fork, United States Lion Energy Full time

    Job DescriptionJob DescriptionOPPORTUNITY:We are looking for a dynamic and experienced Tele Sales Team Manager to recruit, train, and lead a future sales team of 5-20 sales representatives, fostering an environment of high performance and continuous improvement. Sales team will be selling battery and solar generators that range from $10 to $5K+. Key...

  • Community Outreach Director

    3 weeks ago

    American Fork, United States Huntington Learning Center Full time

    About us Huntington Learning Center has been a trusted name in K-12 education for over 45 years. Utilizing scientifically proven instructional methods, we are dedicated to the success of our students, delivering high-quality tutoring services across the country. We're seeking an experienced, passionate Community Outreach Director to join our new nationally...

  • On-Call Personal Driver and Assistant

    2 weeks ago

    American Fork, United States Managment Company Full time

    Job DescriptionJob DescriptionAre you an outgoing individual who thrives on new challenges and enjoys a diverse range of duties? We are seeking a reliable and adaptable person to join our team as an On-Call Personal Driver and Assistant. This unique role involves a combination of personal and business-related tasks, ensuring no two days are the same.Key...

  • Business Development Manager, Home Services

    1 month ago

    American Fork, United States BuyerLink Full time

    This is an evergreen job posting, because while we aren't actively hiring for this role, we are always happy to hear from you if you feel like you'd be a great fit for our team! This is a fully in-office position located in American Fork!What you will doWe are looking for a highly motivated and proven Business Development Manager to join the team. You will...

  • Warehouse Team Lead

    1 week ago

    American Fork, United States KT Tape Full time

    Job DescriptionJob DescriptionWarehouse Team LeadWe are currently seeking a Warehouse Team Lead to join our dedicated team at KT Tape. In this role, you will be responsible for overseeing the internal operations of our warehouse and leading a team of warehouse associates. Your primary objective will be to ensure the smooth functioning of internal logistics,...

  • Warehouse Team Lead

    2 days ago

    American Fork, United States KT Tape Full time

    Warehouse Team Lead We are currently seeking a Warehouse Team Lead to join our dedicated team at KT Tape. In this role, you will be responsible for overseeing the internal operations of our warehouse and leading a team of warehouse associates. Your primary objective will be to ensure the smooth functioning of internal logistics, inventory management, and...

  • Warehouse Team Lead

    3 weeks ago

    American Fork, United States KT Tape Full time

    Job DescriptionJob DescriptionWarehouse Team LeadWe are currently seeking a Warehouse Team Lead to join our dedicated team at KT Tape. In this role, you will be responsible for overseeing the internal operations of our warehouse and leading a team of warehouse associates. Your primary objective will be to ensure the smooth functioning of internal logistics,...

  • Business Development Manager, Home Services

    1 month ago

    American Fork, United States Buyerlink Full time

    Job DescriptionJob DescriptionThis is an evergreen job posting, because while we aren't actively hiring for this role, we are always happy to hear from you if you feel like you'd be a great fit for our team! This is a fully in-office position located in American Fork!What you will doWe are looking for a highly motivated and proven Business...

  • Sales Associate NEW INCREASED WAGES

    1 week ago

    American Fork, United States Beaches Tanning Center Full time

    Job DescriptionJob DescriptionBeaches Tanning Center of Utah and Salt Lake Counties is looking to hire part-time or full-time Sales Associates! Are you an energetic person who excels at customer service and wants to work in an upbeat, fast-paced environment? Are you looking for a job that will work around your other commitments? Do you want to write your own...

  • Sales Associate NEW INCREASED WAGES

    4 weeks ago

    American Fork, United States Beaches Tanning Center Full time

    Job DescriptionJob DescriptionBeaches Tanning Center of Utah and Salt Lake Counties is looking to hire part-time or full-time Sales Associates! Are you an energetic person who excels at customer service and wants to work in an upbeat, fast-paced environment? Are you looking for a job that will work around your other commitments? Do you want to write your own...

  • Manufacturing Project Manager

    2 weeks ago

    American Fork, United States ConsultNet Full time

    Manufacturing Project Manager Direct Hire Target salary $90k - $115k Work is onsite Provo, Utah metro area Job Description: This role will be for someone to work hand-in-hand along with all the engineering teams, 3 rd party suppliers, production teams, and vendors. Work with existing products, and new product productions/manufacturing during production and...

  • Manufacturing Project Manager

    2 weeks ago

    American Fork, United States ConsultNet Full time

    Manufacturing Project Manager Direct Hire Target salary $90k - $115k Work is onsite Provo, Utah metro area Job Description: This role will be for someone to work hand-in-hand along with all the engineering teams, 3 rd party suppliers, production teams, and vendors. Work with existing products, and new product productions/manufacturing during production...

  • Senior Marketing Manager

    1 month ago

    American Fork, United States Zerorez Full time

    Sr. Marketing Manager, Marketing Technology and Franchise Success No other carpet cleaning company can do what Zerorez does because we are the Experts in the Science of Clean. We have separated ourselves from our competition in three ways: Our Process, our People, and our Promise. The Sr. Marketing Manager of Marketing Technology and Franchise Success at...

  • Digital Marketing Specialist

    4 weeks ago

    American Fork, United States Beaches Tanning Center Full time

    Job DescriptionJob DescriptionABOUT BEACHES TANNING CENTER:We sell sunshine! For more than 20 years, we have been producing flawless, sun-kissed results with our excellent customer service, pristine facilities, and innovative technology. Voted Utah's Best Tanning Salon for nine consecutive years, we are more than just a tanning salon! At our twelve...

  • Digital Marketing Specialist

    4 weeks ago

    American Fork, United States Beaches Tanning Center Full time

    Job DescriptionJob DescriptionABOUT BEACHES TANNING CENTER:We sell sunshine! For more than 20 years, we have been producing flawless, sun-kissed results with our excellent customer service, pristine facilities, and innovative technology. Voted Utah's Best Tanning Salon for nine consecutive years, we are more than just a tanning salon! At our twelve...

  • Digital Marketing Specialist

    3 weeks ago

    American Fork, United States Beaches Tanning Center Full time

    ABOUT BEACHES TANNING CENTER:We sell sunshine! For more than 20 years, we have been producing flawless, sun-kissed results with our excellent customer service, pristine facilities, and innovative technology. Voted Utah's Best Tanning Salon for nine consecutive years, we are more than just a tanning salon! At our twelve convenient locations, we provide...

  • Digital Marketing Specialist

    4 weeks ago

    American Fork, United States Beaches Tanning Center Full time

    ABOUT BEACHES TANNING CENTER:We sell sunshine! For more than 20 years, we have been producing flawless, sun-kissed results with our excellent customer service, pristine facilities, and innovative technology. Voted Utah's Best Tanning Salon for nine consecutive years, we are more than just a tanning salon! At our twelve convenient locations, we provide...

  • Client Success Manager

    5 days ago

    American Fork, United States Buyerlink Full time

    Job DescriptionJob DescriptionThe Client Success Manager is a key member of Buyerlink’s Client Success team. They identify high-value opportunities with existing advertising clients. The Client Success Manager fosters a client portfolio and is the go-to contact for anything related to their client accounts.Industry experience in lead generation or digital...