Customer Experience

2 weeks ago

Havertown, United States John Cipollone, Inc. Full time
Job DescriptionJob DescriptionThe Customer Experience & Residential Installation Coordinator is charged with different but complementary roles:
  • Direct support of the business Owner
  • Direct support of the Installation Department
  • General support of the sales staff
  • Assist customers with questions, billing and setting appointments
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests
  • Medical Insurance
  • 401K Retirement Benefits

John Cipollone Inc., a family-owned heating, AC and fuel oil business in Havertown, PA, is hiring a Customer Experience & Residential Installation Coordinator. Responsibilities include providing professional, quality customer service through organizational and managerial skills. This role demands someone with the ability to learn quickly and adapt daily. The primary focus is to ensure efficient operation of our HVAC Installation Department. Job duties include:
  • Performing administration functions in support of the Owner and Installation Manager
  • Answering and directing calls
  • Manage the day to day scheduling for the Installation Department
  • Preparation of promotional material.
  • Contract billing and filling
  • Equipment registration and filling for equipment rebates.
  • Customer service support including setting and confirming appointment
  • Performing general clerical and administrative assistance functions in support of the sales staff, to include preparing letters, bids, contracts, general typing and word-processing, etc.
  • Responsible for coordinating communication between installers, field supervisors, customers, vendors
    and the office.
All assignments to the secretary/administrative assistant from Department Managers and sales staff need to be approved by the General Manager to ensure equitable and effective distribution and use of his/her time. Job-related contact can occur with all demographic groups, with the majority of contacts being with company customers and employees. Representative duties include:

Job Qualifications:
  • High school diploma.
  • Experience and the physical ability to perform all modern business office clerical roles, including mail distribution.
  • Proven ability to type 40 or more WPM on a word-processor.
  • Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office especially Microsoft Excel, Adobe
  • Ability to operate all current administrative office machines including, a word-processor, computer, typewriter, copying machine, fax machine, calculator, phone operator instrument, printer, base radio, etc.
  • Excellent interpersonal and verbal communication skills, including advanced customer service skills on the phone and in person in order to project a professional and efficient image for (company name).
  • Excellent proofreading, spelling, grammar, arithmetic and business writing skills.
  • Ability to work under time and backlog pressure for extended periods of time.
  • Ability to handle multiple tasks efficiently.

  • Cashier / Customer Service

    2 weeks ago

    Havertown, United States Station Management Consultants Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Cashier/Customer Service Representative/Food Service Worker to become an integral part of our team! You will be responsible for selling fuel and store merchandise in a retail setting to drive company sales. SMC Inc. operates 12 highly successful Sunoco gas/convenience stores in the Philadelphia area. We are...

  • Customer Service Representative

    5 days ago

    Havertown, United States Jana Fong - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Full Time

    5 days ago

    Havertown, United States Lowe's Full time

    **What You Will Do** All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Millwork, this means: - Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service...

  • Account Manager

    5 days ago

    Havertown, United States George Wernery - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Account Manager - State Farm Agent Team Member for George Wernery - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of...

  • Account Associate

    5 days ago

    Havertown, United States George Wernery - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Account Associate - State Farm Agent Team Member for George Wernery - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives...

  • Account Manager

    5 days ago

    Havertown, United States George Wernery - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Account Manager - State Farm Agent Team Member for George Wernery - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of...

  • Receptionist - State Farm Agent Team Member

    5 days ago

    Havertown, United States George Wernery - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Receptionist - State Farm Agent Team Member with George Wernery - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You...

  • Retail Staff

    4 days ago

    Havertown, United States GameStop Full time

    GameStop - 1305 West Chester Pike Suite #20 Havertown [Retail Sales / Team Member] As a Retail Staff at GameStop, you'll: Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy...

  • Teller 1, Havertown, 20 hours per week

    6 days ago

    Havertown, United States TD Bank Full time

    Work Location: Havertown, Pennsylvania Hours: 20 Pay Details: $20.50 - $25.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based...

  • Licensed Sales Professional

    3 days ago

    Havertown, United States Allstate Insurance Agency - Donna O'Sullivan Full time

    Job DescriptionJob DescriptionAre you looking for a meaningful career in a local business that has national brand support people recognize and trust?As an Insurance Sales Professional, you will help grow a local insurance agency by engaging new prospects and building strong relationships in the community. You will apply insurance knowledge and sales skills...

  • Overnight Cashier

    4 days ago

    Havertown, United States SMC INC Full time

    We are seeking a Cashier/Customer Service Representative/Food Service Employee to become an integral part of our team! You will be responsible for selling fuel and store merchandise in a retail setting to drive company sales. SMC Inc. operates 12 highly successful Sunoco gas/convenience stores in the Philadelphia area. We are hiring for all shifts at our...

  • Citizens Teller

    6 days ago

    Havertown, United States Citizens Financial Group, Inc. Full time

    Job Description Job ID 32864 Full/Part Time Full Time Shift 1ST Posting Start Date 05/01/2024 Posting End Date 06/01/2024 Description Starting Salary: $17 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with...

  • Retail Sales Technology Supervisor

    5 days ago

    Havertown, United States Staples Full time

    As a Tech Sales Supervisor, you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Your passion for "tech" will be show in your extensive knowledge of products as you provide exceptional customer service, sell technology products and services, and lead a team in driving retail tech solutions....

  • Staff Assistant

    5 days ago

    Havertown, United States George Wernery - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:George Wernery - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Staff Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...

  • Teller 1, Havertown, 20 hours per week

    5 days ago

    Havertown, United States TD Bank Full time

    Job DescriptionWork Location:Havertown, PennsylvaniaHours:20Pay Details:$20.50 - $25.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based...

  • Life Insurance Position

    5 days ago

    Havertown, United States George Wernery - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Life Insurance Position - State Farm Agent Team Member with George Wernery - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on...

  • Experienced Licensed Sales Professional

    2 weeks ago

    Havertown, United States Allstate Insurance Agency - Donna O'Sullivan Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time off Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?As an Insurance Sales Professional, you will help grow a local Allstate agency by engaging new...

  • Experienced Licensed Sales Professional

    2 weeks ago

    Havertown, United States Allstate Insurance Agency - Donna O'Sullivan Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time off Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?As an Insurance Sales Professional, you will help grow a local Allstate agency by engaging new...

  • Bakery Manager

    1 day ago

    Havertown, United States Au Fournil Inc Full time

    We are looking to hire an experienced bakery manager to supervise our baking staff and manage all bakery operations. Must have a previous experience with laminated dough(croissants). The bakery manager's responsibilities include, conducting interviews, hiring suitable bakery staff. To be successful as a bakery manager, you should demonstrate excellent...

  • Shift Supervisor Trainee

    6 days ago

    Havertown, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...