Retail Sales Associate

1 week ago

McKinney, United States Herbal Goodness Full time
Job DescriptionJob DescriptionSalary: $12 per hour

JOB SUMMARY

Herbal Goodness is seeking a Retail Sales Associate to join our team. The ideal candidate will have a proven track record of success in a fast-paced retail environment. Responsibilities include restocking the shelves, greeting customers, answering their questions, completing transactions, and providing assistance as needed. The successful candidate will also be responsible for managing inventory, processing transactions, handling returns, and delivering exceptional customer service that builds client loyalty.



ABOUT US

Herbal Goodness is a premium manufacturer of unique superfoods and herbal formulations. We are dedicated to impacting lives by supporting natural health and holistic well-being through the power of Herbs and Superfoods while also empowering women Our core values of Quality, Sustainability, and Impact are the backbone of our business. We believe in business for social good, and we donate 10% of our profits to promote the education of the girl child through our partnership with WAAW Foundation.

Founded in 2013 & 100% women and minority-owned, the company excels in the botanical and natural supplements industry and manufactures product lines such as teas, capsules, liquids, essential oils, smoothies, juices, etc. 




OBJECTIVES

  • Greeting customers when they walk through the door
  • Providing accurate information and answering customers’ questions about specific products/services (e.g. product features, pricing, etc)
  • Working with the POS system as the main cashier to process transactions, layaways, returns, and exchanges
  • Cross-selling and Up-selling products
  • Keeping the store floor area clean and organized at all times
  • Ensuring shelves are fully stocked, assisting in maintaining the stock room, and notifying a superior when items need to be restocked
  • Informing customers about discounts and special offers
  • Providing customer feedback to the Store Manager
  • Staying up-to-date with new products/services, merchandise promotions, advertisements, etc.
  • Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed
  • Inviting the customer to join a loyalty program
  • Fulfilling Inventory, product packing, labeling, shipping, and receiving.
  • Entering sales data and customer data into the company database 
  • Maintaining adequate change denominations in the cash drawer.
  • Reconciling cash drawers and sales receipts
  • Reporting issues with equipment
  • Working as a team to meet store sales goals
  • Handling customer complains
  • Tracking transactions on balance sheets and reporting any discrepancies
  • Baging, boxing, or gift-wrapping packages.



CULTURAL & FUNCTIONAL COMPETENCIES

  • Teamwork
  • Communication
  • Giving and receiving feedback
  • Time management
  • Creating value (impact)
  • Critical thinking
  • Willingness to learn / Continuous learning
  • Ownership
  • Resilience & Reliability 
  • Action orientation
  • Problem analysis & problem solving
  • Self-management
  • Pipeline management and account planning
  • Lead generation
  • Solid Sales closing techniques
  • Prospecting and cold calling
  • Sales closing techniques
  • Product & market knowledge 
  • Negotiation skills & great at building a genuine rapport with people.



EXPERIENCE & EDUCATION

  • Proven work experience as a Retail & Sales Representative, Sales Associate, or similar role
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Knowledge of inventory stocking procedures
  • Track record of achieving sales quotas
  • Ability to perform in fast-paced environments
  • Familiarity with POS (point of sale) systems and the ability to learn new technologies
  • Outstanding customer service skills
  • Familiarity with up-selling and cross-selling
  • BSc in Marketing or a related field.
  • Highly knowledgeable of herbs and alternative remedies in order to be able to advise customers on herbal blends etc
  • Should know how to drive.



PHYSICAL REQUIREMENTS

  • Readiness to report to the office full time; 10 am - 6 pm, 5 days a week 



COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Herbal Goodness recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin or gender, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners



BENEFITS

  • Time off benefits (Bereavement, PTO & Maternity
  • Professional Development
  • Paid Holidays
  • Career Growth opportunities



JOIN OUR TEAM 

If you are passionate about holistic health, love connecting with people, and are driven to succeed in a dynamic and rewarding role, we would love to hear from you. Become a key player at Herbal Goodness and help us spread the word about the benefits of super foods & super herbs for holistic health and well-being in the McKinney community and beyond.



Visit our website www.herbalgoodnessco.com to learn more about us. To apply click on "Apply for this Job" on the top right corner of the career page 

Have any questions? Send an email to hr@herbalgoodnessco.com (QUESTIONS ONLY) Any CV sent to the HR email or any member of the team will not be attended to. All applicants must apply through the company's career page on the website or the job posting link. 

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