Executive Support Manager

3 weeks ago

Kansas City, United States Platte County Board of Services Full time
Job DescriptionJob Description

Position Title: Executive Support Manager

Department: Compliance and Systems Security

Job Purpose: The Executive Support Manager promotes those with intellectual/developmental disabilities to live their best lives by working closely with the team of directors and handles principal project duties that allow leaders and the senior team to focus on decision-making. This extends from the initial goal setting and planning phases all the way through to project completion.

Evaluated by: Director of Compliance and Systems Security

Supervision Given: Office Facilitator & Front Desk Attendant

Classification: Non-Exempt

QUALIFICATIONS:

  • Associate or bachelor’s degree in business administration, business management, or equivalent experience in an administrative supporting role in the I/DD field is required.
  • Minimum three (3) years’ experience in a progressively responsible role providing administrative support to management or executive level staff. Supervisory experience preferred.
  • Valid driver’s license, and good driving record.; Successfully pass a background check.; Eligibility to work in the U. S.
  • Previous interaction/exposure in either a health care or an I/DD service provider setting with basic understanding of operations and communications.
  • Experience in professional setting managing multiple projects simultaneously.
  • Superior oral and written communication and networking skills in both internal and external settings.
  • Masterful organizational and leadership skills as demonstrated by previous professional success.
  • Excellent interpersonal, analytical, and management skills.
  • Proficient with general office equipment such as telephone, copier, etc.
  • Demonstrated calendar management skills, including the coordination of complex director’s meetings.
  • Proficient and highly literate in common computer applications including internet search, Microsoft Office (Word, Excel, PowerPoint) and email.
  • Ability to independently organize and prioritize work.
  • Must Possess, maintain, and operate a personal electronic device for the purpose of communication and two-factor authentication.

ESSENTIAL FUNCTIONS:

Promotes the PCBS Mission

  • Embodies the PCBS Vision, Mission, and Values Statements.
  • Ensures the human and legal rights of persons served are respected.

Provides Leadership

  • Identify, review, and prioritize opportunities with PCBS leadership to improve organizational efficiency and effectiveness.
  • Organize and communicate board meeting activities with the PCBS Board of Directors and PCBS leadership. Activities could include tax levy documentation, board bylaws, and other technical business activity.
  • Supervise current projects and coordinate all team members to keep workflow on track.
  • Participate in project design meetings and propose improvements if necessary.
  • Evaluate potential problems and technical hitches and develop solutions.
  • Plan and manage team goals, project schedules and new information.
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
  • Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails.

Ensures Excellence

  • Develop a strong, proactive, and collaborative relationship with senior management team. Work closely on recommendations and solutions to drive an evolving best in class services within fiscal and appropriate organizational constraints and guidelines.
  • Orchestrate with directors the preparation for CARF accreditation.
  • Keeping meetings focused and planning and coordinating them effectively.
  • Setting key performance indicators to measure and improve team performance.
  • Communicate with project participants to identify and define project requirements, scope, and objectives.
  • Ability to maintain confidentiality of all information encountered.
  • Develop, recommend, and implement policies and procedures.
  • Monitor adherence to policies and established procedures. Propose methods which assure effective execution of program responsibilities.
  • Update policy and procedure manuals as required. Apprise staff of changes. Ensure alignment with existing PCBS policies and procedures.

Leads a Positive Work-Environment

  • Ability to implement change in a positive, sensitive, and forward-thinking manner.
  • Leads through being an excellent team player.
  • Leads the team with honesty and transparency fostering a trusting environment.
  • Leads teammates in a collaborative way that aids improvement of skills and outcomes.
  • Completes tasks on time and up to the expected standard.
  • Facilitate and/or participate in matters of dispute resolution, employee relations or other matters.

SECONDARY FUNCTIONS:

  • Attends all meetings and agency functions as required.
  • Is an active participant on committees and project work groups that help PCBS reach organizational goals.
  • Commits to a personal professional development plan in partnership with PCBS.
  • Handle all other additional responsibilities as needed and required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

  • Job demands include extended periods of sitting with some periods of standing and walking.
  • Will occasionally require light lifting, kneeling, stooping, crouching, or bending as appropriate.
  • Office based role with noise from persons served, office machines, and telephones.
  • Will have a substantial use of computers and/or other devices with screens.
  • May require periods of driving agency vehicles.


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