Desktop Support Technician

1 month ago

Wallingford, United States ASG Information Technologies Full time
Job DescriptionJob DescriptionSalary:

ASG Information Technologies in Wallingford, one of Connecticut’s most recognized MSP, is expanding again. We are looking for a few well-rounded individuals who have solid technical skills as well as great communication skills to expand. The ideal candidate will have a positive attitude and the ability to work in a team environment where every member is an important part of our success.

 

We are currently seeking motivated and experienced Service Technicians who are passionate about helping organizations thrive in their use of technology and are ready to join a team of high-performing IT professionals

 

This role is a critical part of our client service delivery strategy. We are looking for individuals in the industry who are excited by the thought of being part of an innovative team while having fun at work and growing professionally.

 

We are a company that believes in growth, personally, professionally, and strive to see each technician expand their expertise.

 

The Position:

The qualified applicant should have professional experience providing desktop or remote level support services in Microsoft Windows-based network environments. Job duties include problem resolution as well as deploying IT solutions. You will work as part of a team based in Wallingford CT, providing remote and occasional onsite services to clients throughout the northeast.

 

The successful candidate should be proficient with Windows desktop operating systems and have some level of experience with Windows Server environments and the Microsoft 365 platform.

 

Candidates should have proven skill levels as demonstrated by certifications or education which may include: CompTIA A+, CompTIA Network+, MCP etc. Work experience is also accepted. Troubleshooting and customer service skill is imperative to the success of this role.

 

Candidates should have a strong desire to advance their technical skills. Applicant must have excellent organizational, customer service and communication skills, be detail oriented and able to function as part of a successful team.

Qualifications:

  • High school diploma required, higher level degree and/or certs desire
  • You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors
  • Strong critical and analytical problem-solving skills
  • Excellent verbal and written communication
  • Exceptional attention to detail and highly organized
  • Comfortable multi-tasking
  • Be willing to participate in a fun and active work environment.
  • Work together within a team environment toward customer success in every interaction.

 

Work Experience:

  • Minimum 3 years experience as a help desk technician or Field Service Technician supporting Windows operating systems and apps
  • Experience supporting users in a Microsoft Windows environment
  • Ability to diagnose and resolve technical issues efficiently
  • Excellent verbal and written communication skills
  • Customer-oriented and composed under pressure

 

Additional knowledge, skills, and responsibilities:

  • Ownership of assigned tasks
  • Coordination of service via phone, email using our PSA system
  • Being able to adapt and learn quickly
  • Ability and desire to develop relationships with clients and internal staff
  • Follow process and identify possible improvements
  • Time management skills
  • Exceptional written and verbal communication skills
  • Knowledge and experience with networking principles (entry level)
  • Ability to create internal use documentation
  • Hardware, networking, and PC operating system troubleshooting skills and a desire to nail every support interaction

 

Previous MSP work experience highly desired but not required.

 

Benefits • Healthcare and Dental coverage. • 401k with company matching. • Life insurance• Flexible paid time off with all major holidays observed. • Profit sharing. • Fun and collaborative work environment. • On-Call Stipend

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