Help Desk Analyst- Madison, WI

4 weeks ago


Madison, United States Information Resource group, Inc. Full time
Job DescriptionJob Description

Title: Help Desk Analyst

Location: Madison, WI (ONSITE FROM DAY 1)

Duration: 6 Months (Possibility of extension)

REQUIRED SKILLS:

At least 6 years' experience in the following:

  • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to client's hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.

Nice to Have Skills:

  • ITIL 4 Foundation certification or similar
  • CompTIA A+ certification or similar


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