Service Coordinator

4 weeks ago

Warwick, United States HireVenture Full time
Job DescriptionJob Description

Our client is a leading provider of fire safety solutions, committed to ensuring the safety and security of businesses and communities. With a focus on excellence and innovation, our client delivers comprehensive fire protection services to a diverse range of clients.

Position Overview:

Our client is seeking a highly organized and customer-focused Service Coordinator to join their team in the Fire Safety Industry. The Service Coordinator will play a critical role in supporting the efficient and effective delivery of fire protection services to clients, ensuring timely response to service requests and exceptional customer satisfaction.

Key Responsibilities:

  • Coordinate and schedule service appointments for fire safety inspections, maintenance, and repairs.
  • Communicate with clients to confirm appointment details, address inquiries, and provide updates on service status.
  • Liaise with field technicians to ensure timely arrival at client sites and completion of service tasks according to established timelines and standards.
  • Maintain accurate records of service activities, including service reports, work orders, and customer communication.
  • Monitor service schedules and workload to optimize technician productivity and ensure timely resolution of service requests.
  • Collaborate with internal teams, including sales, operations, and technical support, to address client needs and resolve service-related issues.
  • Assist with inventory management and procurement of parts and materials needed for service projects.
  • Provide administrative support, such as preparing service contracts, invoices, and documentation for billing purposes.
  • Uphold company policies and procedures related to safety, quality, and customer service excellence.

Qualifications:

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Prior experience in a service coordination or customer service role, preferably in the fire protection or related industry.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks and manage competing priorities effectively.
  • Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.
  • Proficiency in computer applications, including MS Office suite and service management software.
  • Knowledge of fire safety regulations and standards is advantageous.
  • Ability to work independently with minimal supervision and collaborate effectively in a team environment.
  • Detail-oriented with a commitment to accuracy and quality in all aspects of work.

Apply Today 

Join our client's dedicated team and contribute to the mission of safeguarding lives and property through superior fire protection services. 

If you are a proactive and customer-oriented individual with a passion for service excellence, we invite you to apply for the Service Coordinator position.

We think all applicants for their interest. 

Please note, only those selected for an interview will be contacted. All others will be considered for future placement opportunities.

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Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Confidentiality Notice: This job description and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message.

Copyright: This job description is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture.

Note: The information provided in this job description is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information.

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HireVenture
www.hireventure.com

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