Concierge

5 days ago

Columbia, United States FWM PAYROLL CLEARING INC Full time
Job DescriptionJob Description

Company: JES Prime Senior Living, a subsidiary of JES Holdings, LLC.

Title: Concierge

Location: onsite, Columbia, MO

Schedule: Part-time (Friday, Saturday and Sunday from 9am-4pm)


Essential Functions:


· Provide residents with experiences that will be remembered and with the highest level of responsiveness.

· Project approachable and professional image in personal appearance, mannerisms, and demeanor.

· Prepare building and models for showing by completing model check list, moving golf cart to multistory as first duty each morning.

· Stock and inventory coffee, water and supplies in café first of each morning, mid-day and prior to clocking out.

· Walk common areas of building to ensure areas are show ready and tidy. Note any area that need immediate attention for housekeeping that day.

· Attend front desk at all times , while answering phones, messages, directing calls to appropriate departments, excepting packages, checking in visitors.

· Manage forms for maintenance, concierge request, and transportation and guest suite requests.

· Manage all resident activity and event signup and convey to Activity Coordinator.

· Provide prompt attention to residents’ complaints, questions and concerns or direct to Property Manager if you cannot resolve.

- Arrange for, suggest, recommend, book and or confirm deliverable services that may include, but not limited to purchasing gifts, tickets, dry cleaning and other errands.

· Assist and participate in resident functions by working under the direction of Activity Coordinator and or Community Relations Liaison.

· Be knowledgeable of local current events and or research, venues and locations. (concerts, theater, sporting events, special events, and more)

· Provide administrative assistance with resident files as requested by Property Manager.

· Assist with package deliveries, deliver resident meals daily.

· Participate in daily stand up meetings.



Non-Essential Functions:

· Assist team members with projects as needed and assigned by management staff

· Be aware of surrounding and suspicious or uncommon activity and report to management or emergency services.

· Other related duties as determined from time to time and communicated to the employee.


Essential Knowledge, Skills and Abilities:


· Customer service ability

· Ability to confront difficult resident issues

· Knowledge of MS Excel, Outlook and work

· Punctuality and dependability essential



Minimum Education/Equivalent Experience Requirements:


· 3 years or more in Customer Service or similar industry experience

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