Homebuyer Concierge

Overview:
**Welcome Home Build your career with Lennar**

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, _Everything’s Included _in our homes, and _Everyone’s Included _on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

**Title of Position: Homebuyer Concierge**

Lennar is seeking a Homebuyer Concierge who provides sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependability, and a professional, supportive attitude.

**Responsibilities**:
**Homebuyer Experience**
- Serve as the Buyers point of contact once escrow has been opened throughout the construction and closing process.
- Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.
- Set clear and concise expectations with Buyers that support Lennar processes and policies.
- Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.
- Coordinate introductions and meetings between the Buyer, Mortgage, Title, Design Center, Construction, Sales and Closing departments.

**Administrative**
- Prepare Purchase Agreements and all related real estate documents generated through Salesforce in advance of signing (Division Specific).
- Ensure all sales files and necessary documents are complete, compliant, and close successfully.
- Ensure all items in the DocuSign queue are completed and current.
- Process cancellations, facilitate re-pricing, and return home back to market with Sales Leader.
- Provide real-time feedback and analytics to Sales and Closing department regarding sales activities and Backlog Management.
- Manage contingency file follow-up.

**Facilitate all Salesforce Purchase Agreement Milestones including but not limited to**:

- Conditional Loan Approval.
- Design Studio Selection appointment (if necessary).
- Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer. (CC -NHC) (Typically before drywall and date can vary depending on the type of product purchased.)
- Coordinate NHO, Celebration and Zero-defect Sign-off with the Construction Manager, Buyer, Escrow, and Mortgage Company.
- Coordinate document signing for an on-time closing.
- Coordinate Key Release with Buyer, Construction, Title, Mortgage, Escrow and NHC.

Qualifications:

- Minimum one (1) year of experience supporting a real estate sales team preferred.
- High School Diploma or GED required; Bachelor’s Degree preferred.
- High level Customer Service in high volume business environment.
- Intermediate or greater proficiency in Microsoft Office Suite.
- Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos.
- Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment.
- Excellent verbal & written communication skills.
- Attention to detail and excellent organization skills.
- Valid Driver’s License and valid auto insurance coverage required.
- Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism.
- Requires visits to homes under construction and may require visits outside of WHC at homeowner and/or corporate events.

**Physical Requirements**:
This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle.

**FLSA STATUS**: Non-exempt

**Lennar Core Values**

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

**Life at Lennar**

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

**When You Join**:

- _Health Insurance - Medical, Dental & Vision_
- _ Vacation - 3 weeks of vacation per year to start_
- _ Holidays, Sick Leave, & Personal Days_
- _ 401(k) Savings Plan with company match _
- _Paid Maternity & Bonding Leave_
- _ New Hire Referral Bonus Program_
- _ Product Purchase Discount for Associates _
- _Associate Assi