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Technical Support Specialist in Washington, DC
1 month ago
SharePoint Online (Microsoft Office 365)
Microsoft Teams, OneDrive
IT Service Management (ITSM) tools
Education and Experience:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
2-3 years of experience in technical support, preferably with Microsoft 365 and SharePoint.
Technical Skills:
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Familiarity with ITSM processes and tools.
Basic knowledge of network and security principles.
