Store Manager
3 weeks ago
Mountain Rose Herbs, founded in 1987, leads the industry in providing sustainable, organic herbs, teas, essential oils and more to our customers in both the US and Canada. We serve clients through e-commerce, wholesale and retail channels. Our retail locations are growing, and we are expanding to the Seattle area
Mountain Rose Herbs is seeking a full-time Store Manager to join our team This position will plan and lead the daily operations of Mountain Rose Herbs’ retail store in downtown Seattle, with a focus on profitability and ensuring excellent customer service. The Store Manager must develop a keen understanding of MRH’s culture and promote our core principles of supporting organic agriculture, sustainability, and herbal education to community partners and the staff members they oversee.
This is a full-time position. Hours may vary from week to week and may include nights, holidays, and weekends.
Some of the Key Responsibilities of the Store Manager:
- Follow all MRH procedures, policies, and protocols. Report any health, safety, or equipment issues to appropriate personnel.
- Follow and enforce rules laid out not only in the Employee Handbook but also any/all applicable rules, regulations and guidelines for employee privacy, confidentiality, etc.
- Ensure employees are thoroughly trained in all procedures, including creating and updating training manuals for store operations and safety trainings. Correct staff errors and problems in a calm and efficient manner.
- Direct daily workflow to ensure all work is completed correctly and efficiently.
- Develop and manage the schedule, resolve issues of staffing coverage, fill in when necessary.
- Manage and monitor time clock, approve, or otherwise resolve any time off requests.
- Play an active role in any employee evaluations or disciplines along with the EVP and HR.
- Maintain an excellent customer experience through interactions with customers and store presentation to maintain a welcoming atmosphere.
- Manage store inventory and make note of inventory discrepancies then coordinate this information with claims and returns at HQ.
- Supervise product pricing, oversee returns, restocks and damaged products.
- Sales and orders: Manage POS system, oversee both the ordering and checking in of deliveries to include office supplies and other needs for the store.
- Demonstrate basic accounting procedures: Closing procedures, run sales reports, balance books, cash management to include both petty cash, cash drops and regular bank runs.
- Maintain store cleanliness to provide a safe and clean environment for staff and customers.
- Handle customer complaints, questions, and issues in a respectful and professional manner.
- Update displays and merchandising to ensure that promotions and merchandising, for both daily maintenance, seasonal and sales promotions are accurate and consistent with company’s standards.
- Provide theft control and de-escalation training and enforcement as set by the EVP.
- Report buying trends, customer requests, and all feedback and ideas back to the EVP.
- Remain up to date on all products, including new products and product changes.
- Willingness to learn and perform new procedures, equipment, and technologies.
- Other duties as assigned.
- Dependability - consistently at work and on time, follow instructions, and respond to management feedback.
- Proactivity – continue to develop skills, gain additional knowledge, and solicit feedback for improved performance.
- 5+ years of previous retail store management experience preferred.
- Possess herbal knowledge as well as a willingness to learn more.
- Possess a valid Driver’s License.
- Ability to travel on occasion.
- Ability to sit or stand for periods of time while on the sales floor and stock room, performing data entry duties, on the phone, etc.
- Ability to assist with helping load orders for customers, this may include lifting and carrying of heavy materials.
- Ability to lift up to 50 pounds.
- $28.64 - $44.52 per hour, DOE
- 100% Medical premiums paid for employee coverage
- 90% Dental premiums paid for employee coverage
- Vision, Term Life, and Short Term Disability
- Alternative healthcare benefits
- Employee Assistance Program
- 401(k) with match
- Paid sick and safe leave in accordance with City of Seattle law
- Paid Vacation based on years of service
- 6 paid Holidays per year
Mountain Rose Herbs has partnered with All Things HR, an external HR Consulting Company, to assist with their recruitment process. If you would like to be a part of this dynamic company, apply today
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