Zoo Team Member

This position does not start till February of 2025

This position is a Part-Time Temporary position starting in February and will end at the end of October.

Open availability is preferred, must be able to work weekends is required. Must be able to work during the weekdays, weekends, and some holidays

We have many departments you can work in. Just a reminder as a Zoo Team Member you may not be in the preferred department you requested every shift as you are to be flexible in any department that has a need.

Job Summary:

Under the direction of the Director of Visitor Services, you will act in a in a fast pace environment to ensure safety, cleanliness, professionalism, food safety, excellent food quality, and outstanding customer service.

Security - Parking Lot

• Directs cars parking in parking areas, and assists with bus lots when needed.
• Positions cars to facilitate clearing of parking areas by owners.
• Maintains the security of parked vehicles.
• Keep the parking area free of debris.

Visitor Services - Scanning or Cashier

• Operate Point of Sale (POS) system, handling money and making change.
• Operate credit card terminal

• Provide visitors with information and assistance

• Assists visitors with directions and attractions within the zoo.
• Operate a multi-line telephone system, base radio, and public address system.
• Greet customers as they enter the zoo
• Scan zoo tickets
• Respond effectively during emergencies and provide services such as first aid, lost & found, and equipment rentals for zoo visitors.
• Provide assistance and relief coverage for the visitor services/seasonal staff as needed.
• Provide clerical support for visitor services operations, which includes data entry, coping, typing, filing, and operating the postage meter and other office equipment.
• Responsible for customer satisfaction and safety
• Cash handling and reconciliation
• Cleaning and maintenance of the rental equipment.
• Provide friendly and effective services for zoo visitors as well as for zoo staff.

Food Services - cook, dishwasher, cashier

• Operate Point of Sale (POS) system, handling money and making change.
• Operate credit card terminal
• Provide visitors with information and assistance
• Greet all visitors upon entering the Café
• Sell lettuce boats to visitors to feed the giraffes
• Take orders for foods like hot dogs, hamburgers, salads, popcorn, snow cones, soft serve ice cream, and chips.
• Serve customers at the counter and taking meal orders.
• Stocking and receiving supplies.
• Cleaning kitchen and outside eating area.
• Monitoring the food portions on completed dishes according to restaurant standards.
• Ensuring that all orders are completed in time and with the correct priority.
• Inspecting the cleanliness, presentation, and temperature of completed dishes.
• Keeping the cooking, storage, and prep areas clean, neat, and well-stocked.
• Ensuring all staff adheres to health and safety standards.
• Correctly places and stores clean equipment, dishes, and utensils in assigned storage areas.
• Stocks serving stations, cupboards, refrigerators, and other assigned areas with necessary dishes and utensils.
• Provide friendly and effective services for zoo visitors as well as for zoo staff.

• Operate cash-handling transactions and making change
• Provide visitors with information and assistance
• Greet all visitors upon entering the bird walk out
• Ensure the birds safety
• Monitors health, welfare and safety of birds in the aviary.
• Helps clean and maintain naturalistic and visitor friendly exhibit.
• Ensure that visitors are having a great time and abiding by the rules.
• Ability to make change and balance seed stick sales sheets.

Commissary - Lettuce Maker

• Prepares Giraffe feedings, delivers feed and supports the Commissary Staff.
• This candidate will cut and sort lettuce by size. They will place 2 large and 1 small leaf per food tray. Stack 10 food trays together and put rubber band around them. Put 120 trays or 12 bundles of 10 into a tub and zip tie it shut. Place the tub in fridge in order of first in first out. Need to be able to produce 4-5 tubs a day and be able to life 40 – 50lbs.

Gift Shop - cashier

• Stocks and clean shelves, counters, or fixtures.
• Assists with advertising displays and merchandise on counters or fixtures to promote sales.
• Assists with advertising displays and merchandise on counters or fixtures to promote sales.
• Unpacks, counts, marks, or tags price on merchandise according to established procedures.
• Answers customers questions concerning location, price, and use of merchandise and availability.
• Communicates management instructions to other sales associates.
• Performs cash register functions to total price and tax on merchandise purchased by customer including any calculation of discounts.
• Responsible accurate cash handling and POS operation
• Customer Service and assistance
• Accepts payment and makes change according to Gift Shop Policies.
• Operate Point of Sale (POS) system, handling money and making change.
• Operate credit card terminal
• Wraps and/or bags merchandise for customers.

Other duties may be assigned for all positions.

Requirements:

• Must be outgoing and friendly
• Must enjoy working with birds
• Exceptional customer service skills preferred
• Previous cashiering/cash handling experience preferred
• Food Handlers preferred
• Retail experience preferred
• Lift up to 50 lbs
• Able to stand for 8 hours

Job Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and present information in one-on-one or small group situations to customers, clients, and other employees of the organization. The ability to speak Spanish is helpful.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumferences, and volume.

Other Skills and Abilities:

• Excellent cash handling skills required both manually and automated. Basic computer skills with working knowledge of Microsoft Word and Excel. Must have or obtain the Smith County Health District Food Training Certification. Must have a valid Texas driver's license and driving record meet the criteria for insurability under The Caldwell Foundation’s fleet liability insurance policy. Merchandising and creativity a plus.

Education:

• High School Diploma or General Education Diploma (GED), some experience in the food industry or cash handling preferred.

Certificates, Licenses, Registrations:

• Valid Texas Driver License
• Food Training Certification

Reasoning Ability:

• Ability to apply common sense understanding to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form in a timely fashion. Ability to deal with problems involving a variety of concrete variables in situations where only limited standardization exists.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, climb ladders, or crawl, as well as talk, hear, taste, smell, and reach with hands and arms, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Extremely fast paced environment.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• The noise level in the work environment is frequently noisy.
• While performing the duties of this job, the employee is exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions and risk of electrical shock.