![Planned Parenthood Northern California](https://media.trabajo.org/img/noimg.jpg)
Patient Services Manager
1 month ago
Planned Parenthood Northern California (PPNorCal) is seeking a Patient Services Manager for our El Cerrito Health Center. This role is full-time, 40 hours per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with up to 4% employer match after 12 months of service.
SUMMARY
As an integral part of the Health Center Management Team, the Patient Services Manager manages and supervises all aspects of the assigned center’s family planning/abortion program and/or colposcopy & sterilization program as applicable to the assigned center. This includes the daily operational functions of assuring adequate supply, equipment, and staffing levels for cost efficient and Patient-centered delivery of services and the on-going goals of high productivity and quality assurance. This position is supervised by the Center Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Directly manage and oversee the family planning and abortion program at the assigned center.
- May also manage and oversee colposcopy and/or sterilization programs, depending on the assigned location.
- Supervise the productivity, efficiency, quality assurance and adherence to protocols of assigned health care service. Monitor appointment schedules for efficiency for maximize patient volume or meeting patients’ projections.
- Ensure services are provided in a patient-centered manner and enhancing the patient experience.
- Responsible for program management including audits, statistical reports and maintenance of manuals.
- Build a cohesive team by recruiting, hiring, training, supervising, evaluating and developing the non-licensed health center staff for assigned programs.
- Handle communication problems with other staff and managers directly, constructively and with sensitivity.
- Assist Regional/Center Director with ensuring productivity and quality assurance of clinical services.
- Assist the Regional/Center Director with program development and all daily functions of the assigned center.
- Assist the Regional/Center Director with the daily functions of the assigned center including working in both family planning and specialty services.
- Provide direct-patient care approximately 40% of the time, while working side-by-side clinical staff.
- Participate as a team member with other program managers and coordinators.
- Attend affiliate-wide meetings as indicated.
- Role-models and provides Leadership toward the implementation of PPNorCal’s Diversity, Equity, and Inclusion plan
SUPERVISORY RESPONSIBILITIES
Directly supervises or co-supervises 6-8 non-licensed clinical staff assigned to family planning and abortion services and/or colposcopy and/or sterilization services. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, and hiring employees; planning, assigning, and directing work; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of spreadsheet software and word processing software. Knowledge/experience with EHR & EPM systems preferred.
PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT
As required for health care operations and patient treatment.
OTHER SKILLS, ABILITIES, QUALIFICATIONS
- Direct patient care experience, preferably in women’s health/reproductive health care.
- Minimum one-year supervisory experience including personnel or program management.
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
- Ability to respond with sensitivity to patients, staff and volunteers of all ages, lifestyles, and ethnic origins and function in a calm, supportive manner.
- Ability to handle multiple demands calmly and efficiently.
- Ability to work independently and as a team member.
- Excellent problem solving and critical thinking skills.
- Excellent organizational and time management skills.
- Excellent leadership skills and ability to build a strong cohesive team.
- Commitment to quality healthcare.
- Bilingual English/Spanish preferred.
Pay Range: Planned Parenthood Northern California (PPNorCal) supports California’s new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The entry pay rate for this position is: $66,560 annualized salary.
Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.
We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what
Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.
We have other current jobs related to this field that you can find below
-
Patient Services Specialist
1 month ago
Eureka, United States Providence Service Full timeDescription Under minimal supervision, assists physician and other professionals in referral requests and patient placement, responds to all patient inquiries, referral and PCC materials. Correlates work assignments and daily activities with Supervisor and Manager. Providence caregivers are not simply valued – they’re invaluable. Join our team at...
-
Patient Services Specialist
1 month ago
Eureka, United States Providence Health & Service Full timeDescription Under minimal supervision, assists physician and other professionals in referral requests and patient placement, responds to all patient inquiries, referral and PCC materials. Correlates work assignments and daily activities with Supervisor and Manager. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence...
-
Patient Services Specialist
2 weeks ago
Eureka, United States Providence Service Full timeDescription Under minimal supervision, assists physician and other professionals in referral requests and patient placement, responds to all patient inquiries, referral and PCC materials. Correlates work assignments and daily activities with Supervisor and Manager. Providence caregivers are not simply valued - they're invaluable....
-
Patient Services Specialist
1 week ago
Eureka, United States Providence Service Full timeDescription Under minimal supervision, assists physician and other professionals in referral requests and patient placement, responds to all patient inquiries, referral and PCC materials. Correlates work assignments and daily activities with Supervisor and Manager. Providence caregivers are not simply valued - they're invaluable....
-
Lead Patient Services Specialist
2 weeks ago
Eureka, United States Providence Health & Service Full timeJob Description The front office lead demonstrates capability to complete all scheduling / front office combination tasks. In addition, the lead will be accountable to overseeing the front office operations, ensuring compliance with policy and procedure, orientation / training of new employees, participate in evaluation process and maintaining a professional...
-
Patient Services Specialist
4 weeks ago
Eureka, United States Providence Service Full timeDescription This is a per diem non-benefited position (No set hours, days, or shifts). This position has variable shifts and hours including weekends and holidays. Under the immediate direction of the Lead and Supervisor, the registration specialist is competent in insurance verification and performs specific routines, ensuring that each admission conforms...
-
Patient Services Specialist
1 month ago
Eureka, United States Providence Service Full timeDescription This is a per diem non-benefited position (No set hours, days, or shifts). This position has variable shifts and hours including weekends and holidays. Under the immediate direction of the Lead and Supervisor, the registration specialist is competent in insurance verification and performs specific routines, ensuring that each admission conforms...
-
Patient Services Specialist
4 weeks ago
Eureka, United States Providence Health & Service Full timeJob DescriptionThis is a per diem non-benefited position (No set hours, days, or shifts). This position has variable shifts and hours including weekends and holidays. Under the immediate direction of the Lead and Supervisor, the registration specialist is competent in insurance verification and performs specific routines, ensuring that each admission...
-
Patient Services Specialist
4 weeks ago
Eureka, United States Providence Health & Service Full timeDescription This is a per diem non-benefited position (No set hours, days, or shifts). This position has variable shifts and hours including weekends and holidays. Under the immediate direction of the Lead and Supervisor, the registration specialist is competent in insurance verification and performs specific routines, ensuring that each admission conforms...
-
Patient Services Specialist
4 weeks ago
Eureka, United States Providence Health & Service Full timeJob DescriptionThis is a per diem non-benefited position (No set hours, days, or shifts). This position has variable shifts and hours including weekends and holidays. Under the immediate direction of the Lead and Supervisor, the registration specialist is competent in insurance verification and performs specific routines, ensuring that each admission...
-
Patient Care Tech
2 months ago
Eureka, United States CARLE Full timeThe Inpatient Unit (IPU) is committed to our Nursing Professional Practice Model; we believe in caring relationships with our patients, families, community, and colleagues to provide exceptional care. On the IPU, our dedicated nursing staff, nurse leaders, interdisciplinary team members, and physician partners practice on a critical access hospital unit. On...
-
Patient Care Tech
2 months ago
Eureka, United States CARLE Full timeThe Inpatient Unit (IPU) is committed to our Nursing Professional Practice Model; we believe in caring relationships with our patients, families, community, and colleagues to provide exceptional care. On the IPU, our dedicated nursing staff, nurse leaders, interdisciplinary team members, and physician partners practice on a critical access hospital unit. On...
-
Patient Care Tech
2 months ago
Eureka, United States CARLE Full timeThe Inpatient Unit (IPU) is committed to our Nursing Professional Practice Model; we believe in caring relationships with our patients, families, community, and colleagues to provide exceptional care. On the IPU, our dedicated nursing staff, nurse leaders, interdisciplinary team members, and physician partners practice on a critical access hospital unit. On...
-
Patient Care Partner
2 months ago
Eureka, United States CARLE Full timeThe Inpatient Unit (IPU) is committed to our Nursing Professional Practice Model; we believe in caring relationships with our patients, families, community, and colleagues to provide exceptional care. On the IPU, our dedicated nursing staff, nurse leaders, interdisciplinary team members, and physician partners practice on a critical access hospital unit. On...
-
Patient Navigator
1 month ago
Eureka, United States CrossWinds Counseling & Wellness Full timeJob DetailsJob Location Region IV Greenwood - Eureka, KS Position Type Full Time Salary Range $21.53 Hourly Description The Patient Navigator is responsible for providing care coordination services and assisting clients through Same Day Access or scheduled intake process. This requires interpersonal, organizational and data management skills. The Patient...
-
Laboratory - Manager
4 months ago
Eureka, United States TALENT Software Services Full timePrimary Responsibilities/Accountabilities: The manager is responsible for overall organization, financial/budgetary, planning, personnel and management of the core laboratory. This individual is responsible for clinical, technical, administrative, regulatory, and financial management and improvement of core laboratory programs to ensure...
-
Director Emergency Services
2 days ago
Eureka, United States Providence Health & Service Full timeJob DescriptionTHE ROLE Under the general direction of the Chief Nursing Officer, the Director of Nursing coordinates available resources to efficiently and effectively provide professional patient care services to a quality consistent with nursing and SJHS-HC standards and at a cost compatible with the fiscal and other resources of SJHS-HC. Assumes 24 hour...
-
Manager Home Health RN
2 weeks ago
Eureka, United States Providence Health & Service Full timeJob DescriptionHome Health Manager RN- St. Joseph Home Care Network - Humboldt, CASchedule: Full Time/ Days The Manager of Home Health manages and coordinates the day to day operations of the home health interdisciplinary team to ensure quality and appropriateness of care and availability of services with appropriate staffing. The Home Health Manager...
-
Manager Home Health RN
4 days ago
Eureka, United States Providence Full timeDescription Home Health Manager RN- St. Joseph Home Care Network - Humboldt, CA Schedule: Full Time/ Days The Manager of Home Health manages and coordinates the day to day operations of the home health interdisciplinary team to ensure quality and appropriateness of care and availability of services with appropriate staffing. The...
-
Manager Home Health RN
3 weeks ago
Eureka, United States Providence Full timeDescription Home Health Manager RN- St. Joseph Home Care Network - Humboldt, CA Schedule: Full Time/ Days The Manager of Home Health manages and coordinates the day to day operations of the home health interdisciplinary team to ensure quality and appropriateness of care and availability of services with appropriate staffing. The...