Operations Manager

3 weeks ago


Portland, United States Oregon Generators Full time
Job DescriptionJob Description

Operations Manager

A Residential Electrical service company is currently looking for an Operations Manager to play an integral part in the company's growth and success Qualified candidates will be a thoughtful leader, confident decision-maker and passionate about helping our people develop while ensuring we are exceeding our client's expectation.

Pay: $120-125K/yr + Bonuses

Benefits: Medical, Dental, Vision insurance, 1 hour of sick time per 40 hours worked, Paid holidays, 1 week vacation, 401(k) w/ match up to 4%

Duties & Responsibilities:

  • Oversee expenses, including labor costs, inventory, and fleet.
  • Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.
  • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
  • Conduct incident investigations and implement corrective actions when necessary.
  • Evaluate work and personnel schedules to ensure customers' needs are covered, technicians are not overburdened, and to achieve maximum growth potential.
  • Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
  • Maintain compliance of licensing, codes, and permits.
  • Manage and develop service staff to include recruiting, hiring, performance management, discipline, and termination.
  • Manage to performance metrics scorecard.
  • Provide feedback, coaching, and ongoing technical and communication training to increase performance.
  • Conduct weekly meetings and direct work assignments to maximize production.
  • Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dispatch, arrival, and completion times.
  • Manage to performance metric scorecard.
  • Review customer satisfaction/issues daily and resolve any issues same day

Requirements:

  • 5+ years in prior managerial role
  • Demonstrated core leadership skills
  • Ability to motivate and encourage others
  • Strong communication skills
  • Financial understanding
  • Reliable and self-motivated
  • Excellent customer service skills with the desire to exceed customer expectations.
  • Proficient using Microsoft Office, Excel, PowerPoint, and Outlook
  • Ability to create/direct sound business strategy and adhere to plan
  • Ability to confront issues head on with tact and diplomacy

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