Operations Manager

1 week ago

Portland, United States LSG Sky Chefs Full time

Are you a strong leader with a passion for generating revenue and driving profitability? Welcome to the world of food production management It's a thrilling world where you get to oversee a team of food production employees, including cooks and supervisors.

As Food Operation Manager you will play a key role in delivering the LSG difference by ensuring all activities in food production are in line with customer policies and requirements. But don't worry, we've got your back with some tips and tricks to help you ace your job.


LSG Sky Chefs has over 80 years of Catering experience and is the world’s leading provider of end-to-end on-board airline products and services.


Main Accountabilities How You'll Make a Difference

  • Implement department short and long-term operation plans in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of deviations
  • Coordinates customer meal presentations which showcase available menus
  • Oversee the department's economic and operating performance. Ensure that the department is managed and controlled efficiently in line with the company’s framework and market requirements.
  • Support and implement the principles of Lean manufacturing
  • Ensure optimal deployment of human, technical, and material resources in the department
  • Ensure that department work methods are in line with the company’s standards and customer contracts
  • Responsible for department costs to budget through effective manpower planning, purchasing, scheduling, and overtime usage
  • Ensure par levels of inventory are in line with needs and budget
  • Maintain an ongoing, positive and proactive relationship with all internal and external customers
  • Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
  • Investigate customer quality issues, develop and implement corrective actions
  • Participate in the daily operations briefing
  • Strategically plan, organize, and manage the food production department with regards to daily hours, schedules, productivity, quality, and safety.
  • Ensure on-time and accurate production in the preparation of food and catering of flights utilizing Variable Production Systems (VPS) and ready-time information
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Make the company's values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company-sponsored initiatives such as Global Quality Standard (GQS), HACCP, LSG Production Systems, Employee Safety


What you should have for this role:

  • Bachelor’s degree or equivalent experience preferred
  • In addition, five to seven years of directly related operational experience required
  • Strong presentation, communication, training, and interpersonal skills
  • Ability to develop and lead others to obtain desired results & achieve budget
  • Experience in managing a manpower planning and scheduling tool (i.e. VPS)
  • Strong knowledge of FDA, Good Manufacturing Practice (GMP), and HACCP guideline
  • Excellent analytical and conceptual skills
  • Comfort working with multiple groups within business
  • Demonstrable record of understanding and meeting customer expectations
  • Proven track record of understanding the drivers of product and labor cost variances
  • Good knowledge of Microsoft Office and Windows-based computer applications

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