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General Manager
3 months ago
Job Summary: Are you a dynamic leader with a genuine passion for delivering exceptional hospitality to both guests and employees alike? If so, we want you to join our team as a General Manager. As a key strategic leader, you'll embody energy, engagement, and a deep commitment to fostering genuine connections within our organization.
As our General Manager, you will play a pivotal role in leading our property to success by overseeing all operational activities and maximizing revenue. You will provide strategic leadership for our team, ensuring exceptional customer service and adherence to brand standards. This is your chance to leverage your experience and expertise to drive innovation and growth within our organization.
Responsibilities:
Supervise and develop the performance of all operating departments to ensure the highest levels of guest satisfaction in a cost-efficient manner.
Monitor and participate in sales and marketing plans to optimize rate and occupancy, meeting or exceeding established budgetary guidelines.
Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls for proper handling and accounting of hotel receipts.
Perform weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs, maximizing occupancy and average rate.
Maximize revenues and flow through to GOP to meet or exceed budget.
Prepare property budget and forecasts.
Manage all sales activities of the property to meet revenue objectives.
Review and approve all operating expenses.
Direct preparation of directives to department heads outlining policy, program, or operations changes.
Stay abreast of industry trends and best practices, implementing innovative strategies to enhance guest experience and profitability.
Ensure regular repair, upkeep, and overall general maintenance of the hotel.
Ensure all hotel policies and procedures are fully implemented in all departments, including safety and emergency guidelines.
Skills:
Strong analytical thinker.
Excellent oral, written, interpersonal, and training communication skills.
Excellent guest relations skills, including creating "special touches" and resolving guest concerns.
Strong analytical skills, including trend analysis and developing new tactics to resolve problems.
Proficient in word processing, hotel operating systems, and spreadsheet creation.
Excellent time management skills.
Must be a working leader willing to roll up your sleeves and get the job done.
Knowledge of emergency procedures, safety precautions, and safest work habits.
Ability to work a varied schedule, including holidays, weekends, and nights.
Ability to clearly communicate with employees, guests, vendors, and corporate executives.
Effective in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Ability to work with and understand financial information and data, including P&L statements.
Benefits:
- Health, dental, and vision insurance
- Paid time off
- Opportunities for growth and advancement within the company
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
