Office Service Associate

4 weeks ago


Chicago, United States The Millennium Group Full time
Job DescriptionJob Description

Shift: Monday-Friday 8am to 5pm

Key Responsibilities:

  • Responsible for sets/resets conference rooms/beverage requests per the schedule provided by the Conference Center Coordinator
  • Conducts floor checks and maintains Conference Center to cleanliness and organization standards; performs weekly supply audits
  • Stocks and restocks assigned canteens and copy stations daily; reports issues to appropriate individuals
  • Responds to customer concerns, escalating where necessary
  • Performs regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades
  • Keeps accurate records/logs of inspections/room checks
  • Communicates effectively and professionally through speech, email, chats, and phone calls
  • Provides outstanding customer service at all times, without exception
  • Assists/backs up other team members when needed
  • Other duties as assigned by management

Qualifications:

  • HS Diploma or equivalency required
  • Working knowledge of mail/distribution basics or office experience equivalent
  • Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams
  • Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
  • Must be able to learn new skills quickly
  • Flexible and able to juggle multiple, and at times, conflicting priorities
  • Strong initiative required; ability to work independently with minimal direct supervision
  • Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
  • Exhibits superior verbal and written customer service skills
  • Maintains confidentiality while working with highly sensitive materials
  • Able to walk, bend, kneel, stand, and/or sit for extended periods of time
  • Able to lift or move 50lbs or greater at times


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