Technical Support Specialist

2 weeks ago


Cincinnati, United States Cypress HCM Full time
Job DescriptionJob Description

Technical Support SpecialistA Technical Support Specialist, L1 is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience. Responsibilities:
  • Ongoing daily outreach to customers to provide level one technical support
  • Build relationships with both customers and vendors
  • Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
  • Meet performance standards for quantity and quality of customer interactions
  • Autonomously manage and troubleshoot issues
  • Develop thorough knowledge and understanding of customer challenges, expectations and success measure
  • Develop ongoing documentation of practices for all customer interactions
  • Work collaboratively with internal Customer Success and Onboarding Teammates
Qualifications:
  • Minimum 2 years’ experience in customer service role
  • Consistent ability to craft clear, grammatically correct, and professional business communication
  • Strong work ethic and quality standards
  • Detail-orientation – strong attention to detail and focus on accuracy
  • Proven problem solving and decision-making skills
What You’ll Need to Succeed:
  • Professional demeanor to successfully represent and serve as part of the company’s brand
  • Ability to quickly learn the Company’s products and services
  • Curiosity and a commitment to continuous learning
  • Motivated self-starter who proactively takes initiative
  • Poise under pressure and ability to work in a fast-paced, high-stress environment
  • Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
  • Excellent verbal and written communication skills
  • Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
  • Exceptional organizational skills and ability to juggle competing priorities
  • Advanced skills in Microsoft Word, Excel and PowerPoint
Compensation: $13.00 - $17.50 per hour

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