Technical Support Specialist
2 weeks ago
Technical Support SpecialistA Technical Support Specialist, L1 is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience. Responsibilities:
- Ongoing daily outreach to customers to provide level one technical support
- Build relationships with both customers and vendors
- Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
- Meet performance standards for quantity and quality of customer interactions
- Autonomously manage and troubleshoot issues
- Develop thorough knowledge and understanding of customer challenges, expectations and success measure
- Develop ongoing documentation of practices for all customer interactions
- Work collaboratively with internal Customer Success and Onboarding Teammates
- Minimum 2 years’ experience in customer service role
- Consistent ability to craft clear, grammatically correct, and professional business communication
- Strong work ethic and quality standards
- Detail-orientation – strong attention to detail and focus on accuracy
- Proven problem solving and decision-making skills
- Professional demeanor to successfully represent and serve as part of the company’s brand
- Ability to quickly learn the Company’s products and services
- Curiosity and a commitment to continuous learning
- Motivated self-starter who proactively takes initiative
- Poise under pressure and ability to work in a fast-paced, high-stress environment
- Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
- Excellent verbal and written communication skills
- Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
- Exceptional organizational skills and ability to juggle competing priorities
- Advanced skills in Microsoft Word, Excel and PowerPoint
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Technical Support Specialist
1 month ago
Cincinnati, United States DonorDrive Full timeJob DescriptionJob DescriptionAbout DonorDrive:DonorDrive is an advanced digital fundraising platform for nonprofits that turns everyday people into powerful fundraisers. Drive more revenue for your cause with the most immersive, connected, and well-designed fundraising experience ever made. Over the past 25 years, DonorDrive has helped hundreds of...
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Technical Support Specialist | 90
2 weeks ago
Cincinnati, United States Cypress HCM Full timeTechnical Support SpecialistA Technical Support Specialist, L1is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience.Responsibilities:Ongoing daily outreach to customers to provide level one technical supportBuild relationships with both...
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Technical Support Specialist | 90
2 weeks ago
Cincinnati, United States Cypress HCM Full timeTechnical Support SpecialistA Technical Support Specialist, L1is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience.Responsibilities:Ongoing daily outreach to customers to provide level one technical supportBuild relationships with both...
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Technical Support Specialist | 90
2 weeks ago
Cincinnati, United States Cypress HCM Full timeTechnical Support SpecialistA Technical Support Specialist, L1is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience.Responsibilities:Ongoing daily outreach to customers to provide level one technical supportBuild relationships with both...
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Technical Support Specialist
1 month ago
Cincinnati, United States Quest IT Solutions Inc Full timeRole: Alogent Support SpecialistLocation: Cincinnati, OH (day 1 onsite)Job Description:Experience: 8+ Years Responsibilities:Having 5+ years of implementation/development/support experience on alogent Products likeAlogent interactive capture(AIC) , Alogent Payment Gateway(APG), Alogent Warehouse (AWARE)Microsoft SQL Server databases.working knowledge of...
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Technical Support Specialist
1 month ago
Cincinnati, United States Quest IT Solutions Inc Full timeRole: Alogent Support SpecialistLocation: Cincinnati, OH (day 1 onsite)Job Description:Experience: 8+ Years Responsibilities:Having 5+ years of implementation/development/support experience on alogent Products likeAlogent interactive capture(AIC) , Alogent Payment Gateway(APG), Alogent Warehouse (AWARE)Microsoft SQL Server databases.working knowledge of...
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Technical and Desktop Support Specialist
1 month ago
Cincinnati, United States Frost Brown Todd LLP Full timeJob DescriptionJob DescriptionFrost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently searching for a Technical & Desktop Support Specialist to join our Cincinnati Office.Job Responsibilities Include:Working closely with other members of the Applications and Support teams to resolve technical...
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Technical and Desktop Support Specialist
2 weeks ago
Cincinnati, United States Frost Brown Todd Full timeFrost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently searching for a Technical & Desktop Support Specialist to join our Cincinnati Office. Job Responsibilities Include: Working closely with other members of the Applications and Support teams to resolve technical issues. Providing second-tier...
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Cincinnati, United States UC Health Full timeLab Support Technical Specialist, First Shift, Pathology Department UC Health is hiring a full-time Lab Support Technical Specialist for the pathology department for first shift at University of Cincinnati Medical Center. The Lab Support Technical Specialist provides technical expertise supporting specimen collection, specimen processing and customer...
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Cincinnati, Ohio, United States UC Health Full timeLab Support Technical Specialist, First Shift, Pathology DepartmentUC Health is hiring a part-time Lab Support Technical Specialist for the pathology department for first shift at University of Cincinnati Medical Center.The Lab Support Technical Specialist provides technical expertise supporting specimen collection, specimen processing and customer service...
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Technical Support Specialist
1 month ago
Cincinnati, United States LCS - London Computer Systems Full timeJob DescriptionJob DescriptionAre you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking detail-oriented, accurate Technical Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues as part of...
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Regional Technical Specialist
1 month ago
Cincinnati, United States SKF Full timeRegional Technical Specialist Region: Pittsburgh, PA; Central Ohio, Indiana, and Kentucky Full Time Permanent Position Hybrid Remote Opportunity for Travel About SKF:SKF has been making the world spin since 1907! SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that...
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Regional Technical Specialist
4 weeks ago
Cincinnati, United States SKF Full timeRegional Technical Specialist Region: Pittsburgh, PA; Central Ohio, Indiana, and Kentucky Full Time Permanent Position Hybrid Remote Opportunity for Travel About SKF: SKF has been making the world spin since 1907! SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment...
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Supervisor- Help Desk
5 days ago
Cincinnati, United States Luxottica Full timeSupervisor- Help Desk (Technical Support) Date: Jul 2, 2024 Location: Mason, OH, US, 45040 Requisition ID: 848298 Position: Full-Time GENERAL FUNCTION The Service Delivery Supervisor has direct responsibility of Technical Coordinators, Technical Support Specialists, and System Analysts. The Supervisor is focused on the development of their direct employees...
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TM Technical Lead Specialist
4 weeks ago
Cincinnati, United States Fifth Third Bancorp Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, partners with Implementation Project Managers, Technical Specialists, Treasury Management Business Line, IT Dev/Support, and other business...
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Behavior Support Specialist
20 hours ago
Cincinnati, United States Best Point Education & Behavioral Health Full timeJob DescriptionJob Description Now Hiring for the 2024-2025 School Year!Grade Level: 7-12th gradeBest Point is seeking an individual that works collaboratively with the student’s educational team in the development and implementation of intervention strategies for the classroom and school environment. The Behavior Support Specialist also is to provide...
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Application Support Specialist
3 weeks ago
Cincinnati, Ohio, United States Dinsmore Inc Full timeWith over 725 lawyers in 32 offices across the U.S., Dinsmore is committed to maintaining and developing a strong market profile. This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals. Dinsmore is seeking an Application...
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Application Support Specialist
4 weeks ago
Cincinnati, United States Dinsmore Inc Full timeWith over 725 lawyers in 32 offices across the U.S., Dinsmore is committed to maintaining and developing a strong market profile. This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals. Dinsmore is seeking an Application...
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Desktop Support Specialist
2 days ago
Cincinnati, United States AMS Staffing, Inc. Full timeJob DescriptionJob DescriptionPlease send your resume in WORD format should you be interested in the followingDesktop Support Specialist position located in Cincinnati, OH. This is a full-time, direct-hire position with a salary range of $50-60K with awesome benefits. If you are not interested in this position, please pass onto colleagues/associates as we do...
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Client Support Specialist Remote
4 weeks ago
Cincinnati, United States Keller Williams College Park Full timeJob DescriptionJob DescriptionSalary: $28.19As our client Support Specialist you will be responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong...